Key Account Manager
TOYOTA
Total years of experience :20 years, 2 Months
Key Account Manager - Retail Dec 2014 Present,
Al - Futtaim Automotive, TOYOTA -UAE-Dubai,
Duties & responsibilities,
Prepare annual budget for sales division, set sales targets, monitor performance against targets.
Prepare marketing plan and sales forecast for sales division and submit to Branch Sales Manager
Review data on competitor's activities,
Analyze market trends and make recommendations to GM Sales for enhancing market share.
Identify, set and agree on KPIs and objectives.
Prepare performance planning (PP) and conduct performance appraisal (PA) and,
Interviews including employee development plans and counsel employees on career progression opportunities and approve training requests.
Bid for direct tenders and for sub contractors, negotiate prices, specifications modifications, finalize prices along with pricing committee and ensure submission of tender on Closing Date.
Review and approve quotations, sales invoice and discounts above the set limits.
Arrange special training on vehicles for the customer if needed.
Develop and maintain key relationships within key accounts
• Setting sales targets,
• Maximizing sales and profitability,
• Providing my team with a stimulating and supportive environment,
• Maintaining and increasing standards of exceptional customer service,
• Driving the team performance,
• Controlling the training and development of my team,
• P&L management,
• Regular store visits to ensure compliance in all areas of customer service, store operations and loss prevention,
• Ensuring that all customer service initiatives are in place,
• dealing with issues quickly and courteously,
• Providing constructive guidance to store managers and the team related to all areas of effective operations,
• Depth in understanding of the market for maintaining competitive awareness by continuously monitoring the competition and then reacting accordingly to maintain the business advantage,
• Ensuring that store managers and their staff keep stores to the highest possible standards, being well organized and properly merchandised at all times,
• Ensuring that all policies, procedures ( SOP) & controls are followed. This includes stock control to ensure store shrink is within company guidelines so as to protect company property and assets,
• Ensuring that all corporate business are maintained from communication email until commodities delivery
• Operation smoothness.
• Maintain optimal stock.
• Work force allocation.
• Display quality.
• Showroom hygiene.
• Maintain a positive & safe Working environment.
• Planning & budgeting.
• Conformity to policies.
• Daily, weekly & monthly reports to operation manager.
• Suppliers’ coordination & weekly meeting for supplies issues.
• Retail Management.
• Weekly and monthly sales analysis.
• Day to Day operations.
• Training in-charge (Selling skills, Customer service and product knowledge).
• Out door activities (Exhibitions).
• Inventory control.
• Sale and discounted items pricing structure.
• Merchandizing.
• After sale service.
• Corporate business (Price negotiations).
• Monthly KPI’S Report for the sales executive.
• Train subordinates on all aspects of product knowledge and selling skills.( TCF POLICY).
• Give regular feedback to Retail Supervisors and staff on daily and monthly targets.
• Set Flexible Business Strategic Plane with SWOT Analysis.
• Using Growth, Share Matrix to Analysis the Company Position.
• Monthly Vertical Scope to Measure the Shop Potential
• Sales Analysis - weekly and monthly reports
• Assisting the operation manager
• Ordering stock
• Stock control
• Training
• Dealing with the suppliers
good. sales exllence award porsch design international
