Key Account Manager
Aramex International
Total years of experience :13 years, 11 Months
Managing the product life cycle from planning to execution in alignment with the organizational strategy and objectives.
• Developed product solutions and marketing plan to generate product awareness and demand which resulted in securing three global Oil & Gas accounts with multi-million dollar contracts.
• Implementing integrated account management processes to handle the day to day operations.
• Monitoring the market condition and competitor activities to continuously adjust the product sales approach.
• Identifying new business markets and exploring product innovations to cope with the latest market trends.
• Upselling add-on services to the customer resulting in 30% growth above target.
• Assisting in the preparation, negotiation and implementation of contracts with suppliers and customers.
• Reviewing production and sales costs, and developing metrics to evaluate the product success.
• Conducting and participating in all customers’ management meetings to ensure customer satisfaction and long term relationship.
• Consistently beating the monthly target of Revenue & Profit by an average of 20%, 30% respectively and assisting in timely collection.
Setting up and operating the asset distribution center for Schlumberger which aims to improve the utilization and tracking of assets through:
• Led a team of specialists in delivering end to end freight services spanning across mobilization, customs clearance, customs deposits and archiving management.
• Assisted the customer in developing optimum plans and procedures for air, land and ocean freight movements.
• Ensured that operations management, compliance, HSSE best practices and customs regulations are firmly embedded in all areas of the business which led to zero reported incidents.
• Managed customer’s relationship with high satisfaction levels and ensured accurate reporting and regular meetings.
Providing freight forwarding and customs clearance services for International Oil & Gas Companies through:
• Took part in managing a fleet of trucks in terms of HSE compliance, certification, pre-trip checklists and any other special requirements that need to be met in the Oil & Gas industry.
• GPS system configuration, application and reporting for all land freight movements.
• Handled all temporary import/export shipments and keeping track of customs deposit records to avoid any unnecessary customs charges.
• Provided daily, weekly and monthly reports on all land freight shipments for customer’s higher management.
Delivering Business consulting to leading organizations in the region specialized in design and implementation of Business Process Management and Finance & Control projects.
Relevant Projects:
United Nations Relief and Works Agency (UNRWA) - Activity Based Costing
• Development & operation of ABC model integrated into ERP to produce monthly financial reports on the costing of all activities and full absorption costing of all Field front line activities which resulted in 20% cost reduction.
Civil Status and Passports Department (CSPD) - E-services Development & Implementation
• Implemented all phases of business process management, including process modeling, gap analysis, e-services design, workflow & automation requirements, performance management, change management and implementation.
Bachelor of Science, University of Jordan, Amman, Jordan Major: Industrial Engineering