HCV Support Specialist Uber
Uber
Total years of experience :17 years, 11 Months
January 2023 - current
HCV Support Specialist Uber, Cairo, Egypt
● Address customer questions, concerns, and issues through various communication channels like
email, chat.
● Investigate and resolve customer issues, which may include fare adjustments, account
troubleshooting, or handling complaints.
● Ensure that Uber's policies and procedures are followed while assisting customers.
● Maintain detailed records of customer interactions and issues for reference and analysis.
● Offer information on Uber's services, pricing, promotions, and app usage.
● Escalate complex or unresolved issues to higher levels of support or specialized teams
● Stay updated on Uber's services, policies, and technology to provide accurate assistance.
● Gather and provide feedback to improve Uber's services based on customer input.
September 2021 - December 2022
Community Support Representative MENA Uber, Cairo, Egypt
● Engage with customers to better understand needs and deliver excellent service.
● Resolved customer queries and problems using effective communication and providing
step-by-step solutions.
● Demonstrated outstanding product knowledge to achieve high customer satisfaction
levels.
● Identified issues, analyzed information and provided solutions to problems.
June 2016 - September 2021
Community Support Representative SSA drivers Uber, Cairo, Egypt
● Respond to inquiries, questions, and concerns from Uber drivers in the Sub-Saharan
African region through various communication channels, such as email, chat, or phone.
● Investigate and resolve driver issues, which may include fare adjustments, account
troubleshooting, or addressing concerns related to their driving experience.
● Ensure that Uber's policies and procedures are followed while assisting drivers, and
provide guidance on regional regulations.
● Maintain detailed records of driver interactions and issues for reference and analysis.
● Offer information on Uber's services, pricing, promotions, and app usage, while
considering regional differences.
● Assist drivers in understanding and complying with Uber's standards and guidelines,
including any region-specific requirements.
● Gather feedback from drivers and provide insights to improve Uber's services in the
Sub-Saharan African market.
● Act as a liaison between drivers and Uber's regional teams, advocating for driver needs
and helping to address any challenges specific to the region.
2014- 2015
Tour operator Elnada Plaza Travel, Cairo, Egypt
● Identify and assess customer's needs to achieve satisfaction Provide accurate, valid,
and complete information by using the right methods/tools.
● Inspected resorts and hotels to assess accommodations, quality and suitability for
clients.
● Provided itinerary, estimates and costs of vacation packages to tailor-fit to the budget
of clients.
● Conducted online surveys to gather customer feedback, improving tour packages.
● Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
● Collaborated with airlines, hotels and coach operators to provide exciting tour packages with attractive prices.
2013-2014
Tour operator Al Hanove Travel, Cairo, Egypt
● Identify and assess customer's needs to achieve satisfaction Provide accurate, valid, and complete information by using the
right methods/tools.
● Researched market trends to explore compelling tourist attractions and offer more selections to clients.
● Collaborated with airlines, hotels and coach operators to provide exciting tour packages with attractive prices.
● Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
● Provided itinerary, estimates and costs of vacation packages to tailor-fit to the budget of clients.
Managing difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance by email.chat
2008-2010
Tour Leader Seti First, Sharm El Sheikh, Egypt
● Arranges transportation and other accommodations for groups of tourists, following planned itinerary, and escorts groups
during the entire trip
● Escorted tourists to visit natural habitats to promote environmentally friendly areas.
● Scheduled excursion tours to visit national parks and wildlife.
● Accompanied tourists to restaurants and hotels
2005-2007
Tour Leader Mos Travel, Sharm El Sheikh, Egypt
● Arranges transportation and other accommodations for groups of tourists, following planned itinerary, and escorts groups
during the entire trip.
● Accompanied tourists to restaurants and hotels.
● Addressed enquiries to ease worries and provide extra assistance, promoting safe and enjoyable tours.
● Escorted tourists to visit natural habitats to promote environmentally friendly areas.
2003-2004
Tour Leader Abanoub Travel, Sharm El Sheikh, Egypt
● Escorted tourists to visit natural habitats to promote environmentally friendly areas.
● Used and provided maps to tourists to navigate sites and plan routes in advance, providing exact locations and exact
distances.
● Accompanied tourists to, restaurants and hotels.
The Higher Institute of Agricultural Cooperation P.O. Box 198 Hadayek Shobra Cairo, Egypt 11241 Phone: 202-220-1952 Fax: 202-444-6528 The Higher Institute of Agricultural Cooperation (HIAC) was established in 1960 to meet the specialized need for well trained leaders of cooperatives for the agri-food sector in Egypt. HIAC is a private institute affiliated with the Society of Graduates of Higher Agricultural Institutes, under the supervision of the Ministry of Higher Education. HIAC, located in Cairo, has close links with the provincial hierarchy of cooperatives and emerging private sector firms. HIAC offers instruction at the undergraduate and graduate levels and provides continuing education for managers and other professionals in the agri-food sector. Students may enroll in a four-year undergraduate program and or a two-year graduate program (Diploma).
