National Service manager
Almulhim Auto
Total years of experience :32 years, 2 Months
• Developed the company’s 6 service centers (tools, equipment, technicians training, layout & CI).
• Designed the Layout of the company new service center, choose tools and equipment, supervised the project till receiving and operating.
• Contracted new fleet owner’s customers & insurance companies which increased the service centers labor sales of more than 40%.
• Established Training & technical support section for continuous training and support to the technical team
• Generated all necessary administrative policies ( work procedures, standard forms, jobs description, salary structure, incentives system )
• Applied service KPI's to the company service department & applied customers' satisfaction index as one of the service department KPI's.
• Shared in choosing and set up of the Company ERP.
• Established & managed the parts purchase department for supplying universal cars parts to the service centers
• Prepare Annual Business plan & budget.
• Designed the layout of MAN service center in Tripoli
• Opened 2 new Bosch service centers
• Established the reordering process, which resulted in relevant availability & increase in sales volume.
• Introduced & defined parts pricing policy based on market bench-marking and positioning, which led to an increase in the company parts' sales market share by 100%
• Built up good relation with MAN & Bosch management and representatives which leads to business progress
• Built good relationships with current and potential customers, which leads to a significant increase in both sales and after-sales values.
- • Managing the Sole service center of Iveco, Astra & Fiat LCV in Egypt
• Develop and implement improvement strategies to maximize market penetration and profitability of the service center
• Define targets and prepare budget for the service center
• Set KPI's
• Maintain the service center According to the mother companies standards
• Design and issue periodic reports
- Started Fiat business for Omatra Egypt, including strategic planning & feasibility study of the business
- Manage & coordinate all after sales activities
- Designed & developed after sales service network in Egypt ( 2 Omatra parts shops & 3 Omatra service centers, 5 parts dealers & 4 authorized service center) & Ensure brand appearance for the whole network
- Provide excellent customer satisfaction
- Defines and set the targets & KPI’s for after sales department
- Designed the reporting system ( sales monthly report, stock management report, CSI & performance report )
- Develops and implement marketing actions and promotion initiatives
- Defines the market demand and investigate business opportunities and choice. Define strategic plans, marketing plans and budget. Monitor the costs / profitability
- Ensure smooth order & delivery process of parts and accessories
- Prepares parts benchmarking studies for negotiating Fiat Auto in order to reach a competitive spare parts prices & to define the right price positioning for spare parts
- Defines stock policy (spare parts availability, stock rotation index, stock quality etc.)
- Established good relationship with Fiat management
- Preparing and controlling the service action plan
- Supervising all service activities.
- Creating new service sales opportunities.
- Preparing required report for monitoring the performance and plan achievement.
- Hand on work repairing and troubleshooting of Freightliner trucks and Schaef loaders, including all mechanical, pneumatic, hydraulic, electrical, and electronic repairs.
- Submitting warranty claims to mother companies.
- Customer’s technical support and training responsible.
- Starting the new projects of the company in the after sales department
- Supervising the project until it reaches the stability phase
- The most famous project was Thomas CNG Bus project
Trucks and heavy equipment service engineer
•Repairing, troubleshooting and overhauling P&H mobile cranes, Terex loaders and dump trucks, Kenworth trucks, electronically controlled Detroit diesel engines and Allison transmissions for all kinds of repairs.
Solving Detroit Diesel engines and Allison transmission technical problems such as engines and transmissions selection, designing of cooling and exhaust system, modification and field service campaigns.
Detroit diesel engines and Allison transmissions repairing and overhauling
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