Tareq Alkurdi

E-Channel Specialist

Technical Support Specialist

Directory-DNS Server - Add Domain).
o (Hyper- v ) - (Virtual Machine).
o Firewall (Fortigate - Cyberoam)
o Knowledge Work Network (Router - Switch).
o Administrator Backup Server(Acronis, Image Backup)
o Knowledge SQL Server (Installing-Backup-Restore).
o Program Antivirus (Local, Administrator - Kaspersky).
o Administrator(E-mail MDemon-Microsoft 365- Exchange
Server).
o Microsoft Azure.
o Monitoring and maintaining computer systems and networks.
o Talking staff or clients through a series of actions, either face-
to-face or over the telephone, to help set up systems or
resolve issues.
o Troubleshooting system and network problems and diagnosing
and solving hardware or software faults.
o Replacing parts as required.
o Providing support, including procedural documentation and
relevant reports.
o Supporting the roll-out of new applications.
o Setting up new users' accounts and profiles and dealing with
password issues.
o Responding within agreed time limits to call-outs.
o Customer and other professionals, such as software
developers.