Tarik Mirza

At Concentrix, I worked as a Customer Service Representative where I managed high-volume customer interactions with a focus on quick and effective resolutions. I handled complex queries and complaints, ensuring customers felt heard and valued. I adapted to a fast-paced environment, consistently meeting KPIs such as customer satisfaction, response time, and quality standards. I used CRM systems to track and update customer information accurately. My role helped me strengthen my communication, patience, and decision-making skills, while building the ability to stay calm under pressure and deliver a positive customer experience.

Customer Service Representative with 2+ years of experience at TaskUs and Concentrix, handling customer interactions through calls, chat, and email. Skilled in resolving queries, managing complaints, and delivering a high level of customer satisfaction. Experienced in working in fast-paced BPO environments, meeting KPIs, and maintaining accurate CRM records. Known for strong communication skills, patience, and problem-solving ability. Consistently recognized for maintaining service quality and achieving performance targets. A dedicated and reliable professional, eager to contribute my customer service expertise to a dynamic organization in the UAE.