Senior Consultant/Business Analysis
Pwc - Saudi Arabia
Total years of experience :16 years, 6 Months
• Led 4 BSAs, encouraged growth, shared skills and guided team members.
• Supported the documentation of the Business Requirements Document (BRD) and recommended solutions to the business needs.
• Achieved and documented the Systems Requirement Specification (SRS) Document.
• Helped management to identify workflow issues and find workable solutions.
• Established a governance process for the process framework to manage change requests.
• Ensured Quality Assurance implementation at all delivered services/products.
• Planed, monitored and reported project progress with respect to effort, duration and blocking issues.
Major Projects & Achievements:
- Initial Product Offering (IPO).
- Value-Added Tax (VAT).
- Reduced expenses and increased profits by more than 20% in 2017 and 30% in 2018.
- Generated 8 comprehensive reports/dashboards for review by the executive team.
- Enhanced and engaged internal and external clients/users using automated procedures and transactions by more than 95% from all clients/users in 2019.
• Gathered and translated business requirements into effective technical solutions.
• Analyzed, designed, developed, reviewed, and signed-off business requirements document and detailed software/functional requirements specification.
• Defined GAP Analysis to state the AS-IS and TO-BE business process models.
• Coordinated and supervised developments, tests, acceptances and productions.
• Defined user stories and designed sketches, wireframes, mock-ups and prototypes for UI/UX diagram flows.
• Contributed in user guides, reference manuals and training materials as appropriate.
• Configured ERP system and other products (including workflows, validation rules, and security controls).
Major Projects & Achievements:
- Mobile Application & Client Website Page.
- Desktop Client Application (WPF UI) In-house ERP System.
- Gathered business/system requirements of 85% of financial and operational procedures/sub-procedures from internal and external clients.
- Spearheaded the QA function to achieve a reduction in deviation by 25%.
- Achieved 95% Data Cleansing before ERP implementation and integration.
• Consulted and led a team of 3 IT and 4 CCTVs staff members.
• Documented a backlog of safety & security activities, procedures and protocols.
• Facilitated and led requirements workshops to elicit, analyze and validate requirements.
• Interviewed Stakeholders to elicit and document business needs for system modifications.
• Translated business requirements into IT solution design to drive a seamless future system.
• Worked closely with cross-divisional engineers for implementation, integration and testing.
Major Projects & Achievements:
- Closed/Circuit Television (CCTV) Implementation.
- Safety & Security Commands/Incidents Communication & Reporting.
- IT procedures and policies documentation.
- Ensured Quality Assurance in all SDLC phases by more than 90% accuracy.
• Implemented IT infrastructure tasks, projects, and systems.
• Assigned and monitored tasks to IT team members.
• Provided IT support procedural documentation and other relevant reports.
• Maintained accurate documentation for backups, maintenances, tasks, and procedures carried out by IT Systems.
• Established a robust system from technical support, maintenance, troubleshooting, testing & evaluating new technology.
• Managed, operated & configured corporate & inventory IT Systems.
• Claimed suppliers & vendors for any software/hardware conflicts upgrade and other IT tasks.
Major Projects & Achievements:
- POS CRM, Video Monitoring & Queuing Systems Integrations.
- Developed and enhanced ERP interface/processes using Oracle CRM.
- Saved 2 weeks of manual data input time and $5k staffing costs by developing and implementing automation scripts.
- Built a successful company with low admin costs due to a high level of automation.
• Provided 1st level IT support to end users, computers, operating systems, network devices, IT & business applications and file print services… etc.
• Logged Calls to IT Service Desk System and update logged calls as actions taken.
• Provided users within an up-to-date information regarding on-going fault calls.
• Installed and configured computer hardware, operating systems and applications.
• Achieved KPI’s, and maintained IT Infrastructure Division SLA’s.
Major Projects & Achievements:
- HQs & POSs Infrastructure Technology (IT) Installations.
- Windows operating systems, software & applications Installation and Deployment.
Promote, advertise and sell Hotel’s membership subscriptions by providing a full explanation about the membership features and benefits to all hotel’s customers/prospective clients.
• Degree: B.Sc. • Major: Computer Science. • Grading: Good.