Accounts Advisor
DHL Express
Total years of experience :21 years, 8 Months
Provide the full suite of customer service offerings(including bookings, enquiries, supply request) to key accounts customers in addition to customised contracted services.
Prepare written correspondence to customers when required to furnish information requested by customers or dealing in dealing with complaint resolution
Proactively inform customers on shipment delays and potential service failures
Make joint visits to key accounts customers with sales staff and when necessary to solicit feedback to improve the service provided to the customers.
Work with gateway, operations and the DHL Network to achieve promised transit times, service level and other contracted service requirements for Key Accounts customers
Actively handle customer billing enquiries by directing it to relevant finance team to ensure satisfactory resolution
Daily/Weekly/Monthly and Quarterly reports as required by customers and management
Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage
Identify and promote areas with potential for revenue generation to cross-sell, up sell devices included value added services.
Monitoring and reporting all Middle East and Intercontinental Air Operations.
To analyse uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service.
Co-ordinate with the NCG manager and HUB Duty manager contingencies for cancelled or delayed movements to minimise service impact.
To compile and distribute daily NCG reports to submit an overview review of the previous 24 hours operation.
Assist the NCG Manager in managing and orchestrating all air network operations schedules, ensuring all available transport resources are used efficiently in order to achieve the best possible service levels.
Manage crisis situations; provide realistic and workable contingency solutions and problem management to the network.
To manage inter-departmental operational relationships at Bahrain Hub, as well as building and maintaining relationships with the Gateways of the Middle East Area.
Liaising and communicating with other departments to ensure the passing of information about transport movement changes or problems.
Influence, support, delegate and motivate NCG staff to gain confidence and achieve acceptance for the jobholder’s initiatives.
Dharitri Newspaper, Cuttack.
Dharitri is one of the leading newspapers of Orissa State.
Work involved marketing space in the newspaper in Cuttack.
Work also involved Sales forecasting, Budget planning, Customer correspondence, Quotation follow ups and other sales related activities.
Making Presentations to potential clients and media departments of various companies.
Supervising & handling flight operations during any delay / cancellation & providing assistance to Operations Department and assistance against overbooked / delayed/ cancelled flights.
Managing logistics operations to provide timely delivery of consignments involving liaising with regulatory authorities and major airlines ensuring speedy processing & settlement of claims.
Client Servicing
Providing direction, support & guidelines to a team of customer service agents & monitor their performance to ensure efficient resolution of complaint through correspondence & coordination.
Managing customer service operations for rendering quality services by resolving customer complaints on performance bottlenecks.
courses: Certified course in Logistics & Supply Chain Management.
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courses: X from Stewart School, ICSE Board Bhubneshwar in 1995.