Ahmed El-mahdy

Collection & recovery

Responsible for credit cards team & handling delinquent customers from day 1 to 30.
Monitoring & controlling team to meet their monthly target.
Responsible for settlement of credit cards from customers current accounts.
Solving customer’s problems related to their credit cards as supporting & following up with card center & customer care unit.
Managing difficult customers among team members & Handling secured delinquent cases. ( closure secure over 90 xceed colletral).
 Forwarding the fraud cases to the legal department.
 Responsible for checking history for customers with AFU unit.

Customer care specialist

Working with customers on a daily basis meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
Receive, investigate, handle and follow up on solving all customers’ complaints received through all bank’s channels in a way that deliver superior customer service to ensure superior CIB experience & image to our customers.
 Follow up on reassigned complaints according to the deadlines.
Focus on standards of quality and efficiency in meeting customer needs.
 Prepare required reports on its due time.
 Raise unsolved customer complaints for necessary action.
 Perform filing and carefully maintain bank data, documents & forms in an efficient and secure manner.
 Establish and maintain effective working relationships with co-workers, supervisors and other colleagues.
 Full awareness and adherence to the Bank’s Code of Conduct, Internal related policies and procedures.

Controlling international Exams in Randy Smith Training Solution for petroleum courses.
 Preparation of memos/letters, obtain necessary approvals and send to the concerned departments, and maintaining files.
Receiving mails from Head Office and branches, Receiving petty cash vouchers and other documents and obtain approvals from the manager on daily basis.
Receiving sales promotional items from vendors, allocate, distribute to branches and maintain reserve stock.
Preparing attendance sheet, payroll reimbursement claims, trip allowance reports.
Arranging telephone and fax bill payments.
Purchasing and maintaining office stationary, other office supplies & arranging staff issues like Coordination in issuing visa for instructors, arranging airport reception, housing, transportation, Induction Training, etc., etc.
Coordinating with the training centre for staff training requirements, set up classes & registrations for participants, etc.
Assisting daily basis admin and marketing functions.

Working as outbound customer survey agent in a lot of projects in Raya contact center night shifts in offshore dep. on different projects in USA&UK.