Project Execution Manager
First Rate Biz. solutions
Total years of experience :15 years, 2 Months
• Project Managed LAN structured cabling project for Mouka Foam Industrial Limited.
• Managed WAN deployment and activation for Mouka Foam industrial Limited
• Managed and supervised CAT-6 cable laying, trunking and pipping for a whole enterprise environment.
• Managed and supervised the deployment and laying of Pair cables for voice connectivity alongside Fiber-optic cabling
• Managed and supervised Fiber optic cable laying with outdoor trunking facilities and splicing which enables a Fiber optic LAN connectivity for an enterprise environment.
• Managed and supervised Rack-Mount, Patch panels termination, Cisco switches configuration, racking and activation which adequately aides Live network transmission for a whole enterprise.
• Astute management of engineers on site to boost efficiency thereby reducing unnecessary time Lag hence achieving delivery as stipulated in the various SLA’s.
Manages all personal computers (Laptops inclusive) and its accessories and other ICT peripherals (printers, scanners etc.) within the company
Ensure optimal functionality of all ICT gadgets hence ensuring adequate maintenance plan is scheduled
Manages the helpdesk facility, ensuring all calls to the helpdesk is adequately logged and timely resolution given either over the phone support or feedback via mail as appropriate
Timely communication with users as regards issues logged at the helpdesk facility to ensure a proper and satisfactory resolution hence maintaining a good response time
Coordinating IT meetings and sharing of best practice with colleagues
Ensuring the installation of approved software only on the company’s’ PC and laptops respectively
Performing any other functions related to IT as directed by the CEO
Ensure the timely resolution users’ problems/issues/questions in professional manner to minimize any downtime of business activities and/or optimize their use of let resources
Support FMN Plc.’s LAN/WAN applications (operating systems, e-mail services etc.) to ensure that they provide adequate support to the users, applications and infrastructure they support
Ensure that all “ICT Hardware assets” within FMN Plc. are available, functional installed and used in a secure, safe and efficient way, this includes: Computer hardware (System units, printers, peripherals and other accessories, ) etc.
Manage FMN Plc.’s software assets and ensure up to date customization of all desktop and laptops, clients operating systems and applications
Escalate intractable issues to the Service Desk Manager
Perform any other function that may be assigned by the Service Desk Manager/Divisional Head
Deployment/Activation of the Blackberry Enterprise Services for Users within the FMN Enterprise
Management of the Gorriolla/North Avenue LAN/WAN connectivity
Providing Remote Administration for all location sites to support and troubleshoot various computer and user related issues
Manage and integrate Computer/Network equipment’s during branches or departmental relocation, renovation, or launching and coordinate with Administration/premises Dept.
Installation, configuration and Maintenance of Desktop Pc, Laptops, printers, scanners and all other computer related devices
Managing User Access for internet/Intranet. Had slight experience on ISA and web sense proxy servers
Providing support for mobile phones (includes Managing& Maintaining the BES Server, IOS, Android platforms respectively) and laptop remotely accessing Microsoft Push Exchange Email services (MS 2007&2010 suites respectively)
General knowledge on software(s) installations with or without supervision
Had an experience on the TIVOLI IBM Server for service desk (logging service request, querying and generating weekly and monthly reports on service desk activities)
Managing and monitoring several Anti-virus Clients/servers
Ability to run and generate reports both on the front and back end respectively
Ability to coordinate with the network team to check the availability of network Links, IP Addressing, Telephone Extensions and VPN connections Etc.
Coordinate and follow up with IT vendors for maintenance and system upgrade in line with best practice
Ability to Coordinate with the database Administrator for all user calls/tickets related issues and Queries
Bsc. Hon