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Tessy Dcruz, Human resource Manager

Tessy Dcruz

Human resource Manager·Strategic Holding

United Arab Emirates

Master's degree, Human Resources

Work experience

Total years of experience: 15 years, 11 months

Human resource Manager

June 2021 - Present

Strategic Holding

Dubai, United Arab Emirates

June 2021 - Present

Human resource Manager

Company industry:
Events Management
Job role:
Human Resources and Recruitment

Human resource Manager

September 2017 - June 2021

Appetite Catering Services LLC

Dubai, United Arab Emirates

September 2017 - June 2021

HR Manager

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

HR and Operations manager

April 2015 - September 2017

DIVA Modelling & Events

Dubai, United Arab Emirates

April 2015 - September 2017

Role: HR Manager - January 2015 -till present
Recruitment - Handle the entire recruitment activity from start till end in compliance with UAE Labor Law and in line with the company manning budget. Coordinating with the Line Managers, understanding their requirements, developing job descriptions, short listing candidates, facilitating Interviews, negotiation of salaries and preparing of Offer Letters. Ensuring that the recruitments are all in alignment with the Manpower Plan. Managing the entire CV Database.
Training and Development: Plan and schedule Employee Orientation for new joinees. Conduct regular training programmes as and when required buy assessing the need. Developing and creating Standard Operating procedures and Employee manuals and keep track of constant amendment. Conducting assessment test to analyze employee’s skill level
Performance Management: Develop KPI and communicate the same to the employee and review the achievement against set KPI using the 3 -tier assessment method on quarterly basis and conduct and post review feedback session plus a development plan.
Best Practices and Policy development: Setting bench marks, developing process and policies to ensure the smooth operations of the company. Responsible for ensuring the employees follow the code of conduct at all times. Issuing warning letters, Termination letters, after thorough investigation and consultation with Line Manager
Employee Relation/welfare: Advice and guide employees and Managers as and when required. Handle grievances and carry out disciplinary actions according to company procedures, ensuring that all actions are fair and as per prescribed guidelines. Coordinate for employee relations with regards to social activities like monthly birthday celebrations, annual staff party, staff committee meetings, etc. Coordinate and follow up on accommodation, and transportation related staff concerns
UAE Labor law: Good understanding and knowledge about UAE Labor law, handling labor disputes at labor court when needed
Payroll Management: Overall responsibility for a payroll of up to 125 active staff through WPS System including timesheet processing, Review of payroll process.
Compensation & Benefits Management: Handle the computation of end of service benefit, leave salary, partial service gratuity release. Manage Sick Leave, salary Increment, promotion
Public Relation Works: handle the entire process of visa, labor card, emirates id, food handler’s health card, medical checkup (Including Free zone visa procedures). Handle all new business setup works (company formation, trade license Registration and cancellation, Ejari registration, LLC Agreement, adding partner in license, amendments in memorandum of association and Trade Mark registration .
Insurance: Health Coverage - Ensure all employees are covered with health coverage and yearly renewals are processed. Ensure all new joiners receive their coverage and inactive employees are removed from coverage. Handle workmen’s compensation, property, travel, vehicle, fire safety and money insurance.
Probations & Confirmation: Tracking all employees who have completed probation, providing evaluation forms to the respective line managers, and confirming the status of employment once the reviews have been found positive. Discussing the reviews with the Employees and provide propositions to improve their performance level
Record keeping/Personnel file updates : To ensure files are updated by tracking them once a week (for new joiners) and once in 2 weeks for existing employees - maintain electronic & manual records
Conduct Exit Interviews. Coordinate timely completion of the Employee Satisfaction Survey. Responsible for formulating regular reports like: Turnover Report, HR Report, and exit interview reports in a timely manner.
Other HR Functions: Designing and devising various HR forms, streamlining all HR Functions, Handling staff in Multiple Locations

Company industry:
Advertising
Job role:
Human Resources and Recruitment

HR and Operations manager

January 2014 - December 2014

Mystery shoppers marketing management LLC

Dubai, United Arab Emirates

January 2014 - December 2014

Role: Manager of HR & Operations - 2014 JAN-DEC

Human Resources: Handle recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountability. Establish work schedules. Supervise staff. Monitor and evaluate performance
Operations: Reporting to the CEO and COO, serving as a member of the Management Team this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions.
Strategies and Policies: Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
Financial: Prepare and control HR and operational budgets. Control inventory. Recommend effective strategies for the financial well-being of Organization.
Best Practices: Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Communication : Monitor, manage and improve the efficiency of support services

Company industry:
Marketing
Job role:
Human Resources and Recruitment

HR Generalist

May 2010 - December 2013

Impact Advertising

Sharjah, United Arab Emirates

May 2010 - December 2013

• Developing the HR plans and policies in conjunction with the company’s overall development plan.
• Overall responsibility of man power planning and recruitments.
• Developing the induction programmes for the new recruits.
• Working out the compensation plan and policies.
• Conducting researches to study the current compensation trends in the market.
• Developing and implementing the performance appraisal system for the company and co-coordinating it with other line managers.
• Co-coordinating with finance department for processing of payments to employees.
• Identifying the training needs, developing training programs to ensure constant learning and development of employees.
• Establishing a proper organizational structure.
• Developing and implementing disciplinary policies.
• Developing and implementing employee welfare policies.
• Developing the exit process for the employees.
• Dealing with the final settlement of employees when they leave.
• Maintaining good internal communication within the company.
• Developing various reports for management which make it easy to make decisions regarding the current resources.

Company industry:
Advertising
Job role:
Human Resources and Recruitment

Education

Canadian University Dubai

June 2021

June 2021

Master's degree, Human Resources

United Arab Emirates

Senior professional in HR - SPHR certification

TKM Institute of Management

August 2009

August 2009

Master's degree, Human Resources

India

GPA (percentage): 74%

GPA (percentage): 74%

PROFESSIONAL QUALIFICATION MBA from T.K.M Institute of Management, affiliated to University of Kerala specialization in Marketing and Finance (August 2007-2009) with 74% marks. GENERAL EDUCATION • Graduation (B.Sc Mathematics) with 86.5% marks, Kerala University, All Saint’s college, Trivandrum. • Intermediate (Science) with 88% Kerala Board, Govt. Model Girls Higher Secondary School, Trivandrum. • Matriculation, Kerala Board with 92%, Holy Trinity EMHSS, Trivandrum.

All Saints College

August 2007

August 2007

Bachelor's degree, Mathematics

India

GPA (percentage): 86.5%

GPA (percentage): 86.5%

• Graduation (B.Sc Mathematics) with 86.5% marks, Kerala University, All Saint's college, Trivandrum.

Skills

Performance Management
Expert
Performance Management
Expert
Training
Expert
Training
Expert
Benefits Design
Expert
Benefits Design
Expert
Payroll
Expert
Payroll
Expert
Recruitment
Expert
Recruitment
Expert
TIME MANAGEMENT
Expert
TIME MANAGEMENT
Expert
possess skills in Project management
Expert
possess skills in Project management
Expert
effective presentation skill
Expert
effective presentation skill
Expert
capable of writing reports, procedures and business correspondence
Expert
capable of writing reports, procedures and business correspondence
Expert
thrive in deadline driven environment
Expert
thrive in deadline driven environment
Expert
developing SOP
Expert
developing SOP
Expert
Strategic planning - HR and Operations
Expert
Strategic planning - HR and Operations
Expert
Performance Management
Expert
Performance Management
Expert
Training
Expert
Training
Expert
Benefits Design
Expert
Benefits Design
Expert
Payroll
Expert
Payroll
Expert
Recruitment
Expert
Recruitment
Expert

Languages

Hindi

Expert

Malayalam

Expert

English

Expert

Hobbies and interests

Geography and reading about ancient culture