Customer Service – Liner Operation & EA to Dy Manager Business Operations
Transmarine Services India Pvt Ltd
Total years of experience :14 years, 0 Months
My Responsibility: -
• Connecting routing on booking window as per customer requirement & checking for all mandatory details available in customer template.
• Communicate with internal and external customers constructively regarding work-orders, shipments query in polite and most professional manner with good email etiquettes.
• Finding the root cause for errors and providing suggestions/solutions to all the relevant parties to ensure a smooth shipment.
• Constant follow up all clients and sales leads
• Liaise with Sales Director and Sales Managers for sales leads.
• Coordinating with the Liner Agent on a daily basis.
• Regular updation and maintenance of Worldwide Agent Directory. Preparation of Agency Agreements
• Preparation of power point presentations whenever required.
• Manage spread sheets.
• Interacting with travel agents and airlines for visa processing and ticket booking.
• Compile and maintain proper filing of travel vouchers and records.
• Responsible for arranging hotel accommodations, travel reservations etc…for both the Management and guests visiting our office.
• Maintaining proper filing of company related and personal documents.
• Achieve process improvements and thereby facilitate achieving efficiency gains.
• Bring in efficiency and build on brand image of the company with the customers.
• Liaise with all branches heads and staffs to co -ordinate shipment pricing and update the same with the customer’s request.
• Preparing and maintaining the Sales report and submitting the same to the decision making panel of the Organization on weekly basis for fine-tuning of the Business Strategies.
• Working directly with clients to process financial transactions including deposits, withdrawals, transfers, loan payments and wire transfers
• Was able to pinch in and get 40 customers through telecom within 3 months - ACHIEVEMENT
• Played main role in Allocation Support.
• Review all documents for completeness, signatures, dates, correct social security numbers, and certification if necessary.
• Review and verify information to ensure completeness and correctness of data entered.
• Data Entry.
NOTE: My responsibilities are not limited to the above mentioned as need to work accordingly to the instructions given the management whenever required.
My Responsibility: -
* Reporting to the Sr. Manager Human Resource and coordinating with MD and Directors
* Greeting and receive visitors.
* Registering the details of all customers visiting our office.
* Ensuring that the front office premises are clean and well maintained at all times.
* Attending and screening telephone calls and transferring the same to the concerned
person or department.
* Direct the general public to the appropriate staff member.
* Handle recruitment portals and schedule interviews for Sr.Manager HR & Directors too.
* Keeping track and connecting all STD and ISD calls from the board line to each staff
whenever required.
* Computing bills, collecting and arrange the payments for all admin related issues.
* Update chauffeurs about pick up/ drop timing of MD / Managers & Guests.
* Responsible for arranging hotel accommodations, travel reservations etc…for both the
Management and guests visiting our office.
* Ensure in providing high-quality guest relations. Receive and resolves complaints in a
manner consistent with the company policy.
* Maintain the coordination of ID and other visitor’s cards.
* Adhering to all safety procedures and informing the management of any unsafe
conditions.
* Maintenance of Relevant customer data base and employee data.
* Assigning to each maintenance staff their duties for the day, also closely monitoring the
same has been completed without any delay.
* Coordinating with the clients whether their query has been properly attended and
request them for their feedback for better improvement in future.
* Preparing and maintaining the daily schedule reports, Keep track of daily attendance
report, customers visit report etc.. and submitting the same to the higher authority on
daily basis for fine-tuning and improving of Business Strategies.
* Providing administrative support to other staff members when required.
* Coordinating with all the colleagues in a polite and effective manner.
* Maintaining an adequate inventory of office supplies.
* Dispatching of couriers and confidential documents.
* Operate office equipment such as scanner, photocopy machine, fax machine etc
* Keep track and monitor all confidential mails.
* Prepare agenda for meetings / minutes of meeting.
* Schedule meetings and arrange conference rooms.
* Preparing and maintaining the MIS reports and submitting the same to the decision
making panel of the Organization on weekly basis for fine-tuning of the Business
Strategies.
* Maintenance of Relevant Employee Data.
* Assisting the Sr. H.R Manager in following up and Implementation of various HR polices
and salary processing.
* Provide administrative and clerical support to departments and individual staffs
whenever required.
* Alert Directors/ managers about new meetings change in scheduled meetings etc….
* Keep track of bill payments such as credit card, telephone bills, insurance etc… and
ensure the payment has been processed on time.
* Preparation of power point presentations.
* Manage spread sheets.
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* Interacting with travel agents and airlines for visa processing and ticket booking.
* Compile and maintain proper filing of travel vouchers and records.
* Responsible for arranging hotel accommodations, travel reservations etc…for both the
Management and guests visiting our office.
* Maintaining proper filing of company related and personal documents.
Coordinating with overseas universities to complete documentation for all registered
students.
* Regular updation and maintenance of Agent Directories.
* Preparation of Agency Agreements
* Preparation of power point presentations whenever required.
* Promote the marketing and sales based on the company’s requirements.
* Administering the 'student lifecycle' from registration to admission.
* Providing administrative support to an academic team of lecturers, tutors or teachers.
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* Drafting and interpreting regulations and dealing with queries and complaints
procedures.
* Coordinating with the Managing Director and other Directors, compose correspondence,
check mails and respond accordingly.
* Responsible for updating administration manual, directories and other official
documents.
* Receiving phone calls, providing general information about the organization in the
absence of the directors.
* Liaising with other administrative staff, academic colleagues and students.
* Email minutes of the meeting to directors the next day after each consecutive meeting.
* Liaising with partner institutions, other institutions, external agencies, government
departments and prospective students.
* Organizing and facilitating a variety of educational or social activities.
* Supervise and provide complete support to other staffs or the management when
support is required.
* Responsible for arranging hotel accommodations, travel reservations etc…for both the
Management and guests visiting our office.
* Maintaining proper filing of company related and personal documents.
* Oversee and complete clients Permit Residence documentation for Canada & Australia
Front Desk - Administration & Secretarial
Tenure :
addressed below
Making Effective Decisions:
* Depends on the type of job, it’s sometimes better to “act first and seek
forgiveness later.”
* Speaking to International Agents and delivering their requirements in the
absence of the Top Level Management.
* Making cost effective travel arrangements, meetings and conferences.
Scheduling interviews basis their experience and telephone etiquettes while
having a short conversation over telecom.
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Leading and Communicating:
* Leading a Budget PowerPoint presentation for all Managers and Top level
Management and communicating clearly with concise sentences that is easily
understandable
* Corresponding in a very high professional manner free of all grammatical and
spelling errors.
Seeing the Bigger Picture:
* Being busy doesn’t rattle me; I focus on each step with the bigger picture in
mind, and take advantage of all available resources.
* But when there’s no one around to guide me, or there aren’t any written
guidelines, I use my best judgment and do what I think makes the most sense to
get the job done.
* Depending on the type of job, it’s sometimes better to “act first and seek
forgiveness later.”
Changing and Improving:
* Priorities change frequently in a position as an Executive Assistant. Switching
gears is an easy task.
* But, making note to switch them according to the priority and supremacy
improves the stability and quickens the workload when prioritized accordingly.
* Hoping I suffice all the above requirements.
