Timothy John Alindayu

• Manage and maintain a portfolio of tourism products, including attractions, tickets, tours, transfers, and destination experiences, ensuring accurate product descriptions, pricing, availability, and booking conditions across all systems.

• Handle day-to-day operations of the B2B booking portal, including processing reservations, amendments, cancellations, and customer inquiries while ensuring service accuracy and timely execution.

• Coordinate with local and international suppliers to update product offerings, negotiate rates, monitor availability, and ensure contractual terms are accurately reflected within booking platforms.

• Manage ticket inventory by maintaining stock records, tracking allocations, monitoring utilization, and updating balances in Excel and internal booking systems to prevent overselling or stock discrepancies.

• Conduct regular audits of product content, pricing, and inventory to ensure data integrity and compliance with supplier agreements.

• Monitor booking trends, product performance, and sales activity, providing operational insights and recommendations to improve product utilization and revenue generation.

• Support the onboarding of new suppliers and products by collecting required documentation, uploading product information, and configuring booking parameters within the system.

• Liaise with sales, operations, and customer service teams to resolve booking issues, supplier disputes, and customer escalations in a timely and professional manner.

• Generate and maintain operational reports related to bookings, inventory status, supplier performance, and product availability using Excel and internal reporting tools.

• Ensure all supplier confirmations, vouchers, and travel documentation are accurately processed and delivered within agreed service levels.

• Monitor market trends and destination updates to identify new tourism products and opportunities for portfolio enhancement.

• Maintain strong relationships with suppliers, partners, and stakeholders to ensure smooth operational coordination and high service standards.

• Assist in testing and validating system updates, product uploads, and booking workflows to ensure seamless portal functionality and user experience.

• Support travel operations by coordinating logistics, confirming service delivery, and ensuring a smooth end to-end booking experience for clients and partners.

• Adhere to company policies, service quality standards, and operational procedures while contributing to
continuous process improvement initiatives.

• Managed daily travel operations, including bookings for transportation, attraction tickets, tours, excursions, hotel accommodations, and other travel services to ensure seamless itinerary execution.
• Coordinated with suppliers, tour operators, transportation providers, and internal teams to confirm
reservations, schedules, availability, and service delivery requirements.
• Provided operational support by handling customer inquiries, resolving booking issues, and ensuring accurate
travel documentation and arrangements.
• Processed booking amendments, cancellations, refunds, and rescheduling requests while maintaining high
levels of customer satisfaction and service efficiency.
• Monitored booking status and supplier confirmations to ensure all services are secured and delivered
according to client requirements and timelines.
• Prepared and issued travel vouchers, confirmations, itineraries, and supporting travel documents with a high
degree of accuracy.
• Liaised with clients, agents, and business partners to communicate travel updates, booking details, and
itinerary changes in a timely manner.
• Tracked and managed travel inventories, allocation quotas, and service availability to optimize utilization and
prevent booking discrepancies.

• Managed day-to-day administrative and office operations, ensuring efficient workflow and providing
comprehensive support to management and cross-functional teams.
• Coordinated incoming calls, emails, correspondence, and customer inquiries, delivering professional
communication and timely resolution of requests.
• Prepared, reviewed, and maintained quotations, reports, presentations, business correspondence, and other
administrative documentation with a high level of accuracy.
• Maintained organized digital and physical filing systems, ensuring accurate record management, document
accessibility, and confidentiality of sensitive company information.
• Coordinated office procurement activities, managed office supply inventory, and liaised with vendors to
support operational requirements and timely deliveries.
• Supported management by preparing operational reports, collecting and analyzing administrative data, and
assisting with special projects and process improvements.
• Organized meetings, prepared agendas, recorded meeting minutes, and monitored follow-up actions to
ensure timely completion of assigned tasks.