Jahnelle Anne Dimayuga

· Manifest outgoing cargoes, prepare NOTOC and other cargo documents for the flight while assuring accurate prioritization of cargoes based on the CBA.

· Coordinate with LCI for load planning and relaying of final cargo load.

· Maintained accurate cargo records and ensured proper data entry into internal systems.

· Handled customer inquiries related to cargo bookings, flight cancellations, flight changes, & loading of their cargo.

· Responded to customer inquiries, resolved complaints while providing efficient and reliable solutions through emails and calls.

· Assisted customers regarding cargo bookings, shipment inquiries, and documentation requirements.

· Provided timely updates on shipment status while ensuring clear and professional communication.

· Coordinated with internal teams and departments to ensure smooth cargo handling.

· Resolved customer concerns and operational issues efficiently to maintain service quality.

· Ensured compliance with cargo procedures, safety standards, and company policies.

· Delivered consistent customer support to ensure a smooth and positive service experience.

· Verified and processed shipping documents submitted by freight forwarders, ensuring accuracy and compliance with customs and airline requlations.

· Identified documentation discrepancies and worked with forwarders to resolve issues, minimizing shipment delays.

· Effectively managed multiple concurrent responsibilities in a dynamic, fast-paced environment while consistently meeting tight deadlines.