Freelance Consultant
Bahwan Cybertek LLC
Total years of experience :7 years, 4 Months
Bahwan CyberTek (BCT) is a global provider of innovative software products and solutions. Since its inception in 1999, BCT has enabled hundreds of organizations to operate as smart, efficient and future-ready enterprises and helped them function with agility and customer centricity.
Freelance HR consultant
- Off-shore support for sourcing and recruitment activity
- Continued with the rest of the functions briefed below
Human Resources Consultant
- Responsible for handling Recruitment & administration function for Bahwan Cybertek in Oman
- Coordinating with the Ministry of Manpower for the Recruitment project, which was an initiative of Government of Oman from the capacity of a consultant on behalf of Bahwan cybertek.
- Sourced and recruited Senior Professionals from countries like UK, USA, New Zealand, Australia, South Africa, Sri Lanka, Philippines and India for the streams of Engineering, Information Technology and English.
-Handled the Induction process
-Successfully handled employee grievance cell - also satisfied and retained employees
-Always stuck to time lines in terms of deliverables
Lead -Commercial Collections
- Team Administrator with GE Transportation, One of the world’s leading suppliers to the Railroad, transit and Mining Industries.
- Led a team comprising of five core members in a newly transitioned process.
- Setting up the required processes and tasks for the team and guiding them to succeed.
- Attending to conference calls/queries/e-mails/follow up the internal customer with regards to any legal / collections procedure.
- Handled high-end Commercial Collections for Fortune 500 companies with portfolio ownership & with emphasis on payment resolutions and escalation process.
- Attending to all queries/follow ups with suppliers for payments. Review and sign documents in the capacity of Credit Officer.
- In the capacity of Team Leader actively involved in the recruiting, retention, career-pathing of associates
Sr.Process Specialist
- Process Specialist with GE Transport International Pool. A subsidiary of GE Capital is the world’s biggest Trailer Leasing Company with its base in US, Canada & Mexico.
- As a certified GE HR (Human Resource) catalyst/representative for the team of 65 members, follow up and resolve all HR related queries, problems related to appraisals, incentives and benefits etc for team members by working with the core Business HR team. In this capacity, successfully implemented the following project in the team.
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PROJECT (LEAN):
LEAN is a new initiative at GE aimed at reducing Waste and improving Process capability by removing NVA’s (Non-value add).
- Member participant of the LEAN Pilot in the HR team using the concept called Visual Management.
- Used LEAN concept to get people to raise flags & stop surprises from cropping up. The project also ensures proactive closure of issues such as tracking the timelines on yearly and monthly appraisals, getting the increment letters in time etc.
- Working with business HR in analyzing and projecting demand of new personnel per supply, helping in the recruitment process by identifying skill set requirements in required workforce.
- Part time process trainer for the process involved in training the newly Joined officers by giving them regular updates of the process.
- Preparing & maintaining STANDARD OPERATING PROCEDURES for the process.
-Running structured program within the team for mentoring and coaching new joiners on the floor and helping them improve their performances on the criteria critical to quality.
Customer Service Officer
•Involved in providing end to end service to customers with all queries related to credit cards
•Manning of the help line numbers to direct on-spot resolutions of issues for customers.
•Effectively managed high-end, risk delinquent customers with emphasis on payment resolutions and escalation process.