Business Analyst (Sr Team Manager)
Sutherland Global Services
Total years of experience :18 years, 1 Months
• Providing Business intelligence to the management with an adequate data points for decision making by providing information that is timely, accurate, consistent, complete, and relevant.
• Analyzing the performance of individual based on their Revenue, Refunds, CSAT, AHT, Tools usage, Solution delivered resolution rate and other critical business metrics.
• Planning Excess and Required Manpower based on the forecast provided by Client
• Constantly interact with Client Managers for Metric updating and account Management being the Global Vendor admin for all Sutherland sites.