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tony Esper, General Manager

tony Esper

General Manager·WEBCOR GROUP

Angola

Master's degree, Domestic And International Business

Work experience

Total years of experience: 33 years, 4 months

General Manager

January 2019 - Present

WEBCOR GROUP

Luanda, Angola

I found this job using Bayt.com

January 2019 - Present

General manager for ORAINVEST GROUP INTERMARKET

Company industry:
Retail & Wholesale
Job role:
Management

General Manager

March 2016 - March 2019

Organic Food Stores & WENS tourism

Dubai, United Arab Emirates

March 2016 - March 2019

Company industry:
Supermarket
Job role:
Management

General Manager

January 2005 - January 2016

New Success plus Holding ,Majestic Mansion , Royal Village resort & spa Kazakhstan ( Almaty ), Cle des champs ,Rose

January 2005 - January 2016

Retail, Sales and Hospitality )
* Responsible for all activities of the company including strategic planning, internal organization
, human resources, business development, growth, financial management .
* Maximizes financial performance and profit .
* Motivate and lead a high performance management team, Mentor direct reports to cultivate skills
and to increase consciousness of the interrelationship between each department in the operations
groups.
* Provide direction to a service organization that mirrors the adopted mission and core values of
the Company, provides the best customer service experience that delivers total customer
satisfaction.
* Collaborate with the management team to develop and implement plans for the operational
infrastructure of systems, processes, and personnel designed to accommodate the rapid growth
objectives of the organization.
* Responsible for capital planning and expenditures .
* Gather and analyse market & customer tends to assist in developing corporate strategy, developing
business plan and ensure its implementation, achievement of business goals and objectives .
* Represent the Company at various community activities, Meet and network regularly with Business
leaders in the community, Executes company wide marketing programs
* Establish compensation, training, short and long-term goals for the operations groups.
Notable Achievements :
* Managed 76 million us budget projects and achieved project scheduled goals.
* Knowledge in setting up hotels, Prepared and developed a resort & spa project ( royal village resort
& spa ). controlling the project from the construction phase up to the inauguration period
* Develop a joint venture business with several Franchising Operators

Job role:
Management

Development Manager

January 2003 - January 2005

Balsharaf Supermarkets Retail

Saudi Arabia

January 2003 - January 2005

charge on day to day full stores operation ( 25 supermarkets and 8 wholesales stores )
* Managing and supporting to up to 1450 members of staff and motivating them towards the
achievement of optimum service delivery standards to facilitate customer satisfaction and maximum
revenue generation.
* Ensure business targets are aligned with the overall strategy of the company.
* Drive business excellence, improve sales, improve stores profitability through superior sales efforts.
* Develop framework to proactively monitor performance of each retail store .
* Identify new product offering to achieve higher revenues and profitability.
* Ensure implementation of company policies & procedures.
* Costing, Expenses, Inventory and stock loss control, profit & loss analysis.
* Marketing with market intelligence on competitor activities, Promotion planning .
* Direct preparation of departmental annual budget and review the budgets with the key people
* Improving the total stores sales turn over yearly from 325 millions Saudi riyals first year to 395
millions the second year while maintaining a high product margin .
* Increasing the total SKU ‘s (products range ) from 7000 SKU ‘s in the high size stores to a 35000
SKU’s
* Changing the recent concept of 100 % whole sales running stores to a 90 % retail stores while
maintaining a high gross profit.
* Saved SR 10 million annually by reducing fixed spending 10% and variable overhead spending 19%
through a variety of cost-improvement initiatives through better utilization of resources.

Job role:
Management

Senior Store Manager

January 2002 - January 2003

Spinney’s Hypermarkets

Lebanon

January 2002 - January 2003

charge on day to day full store operation .
* Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing
variances, initiating corrective actions,
* Maintains store staff job results by coaching, counseling, and disciplining employees, planning,
monitoring, and appraising job results.
* Identifies current and future customer requirements by establishing rapport with potential and actual
customers and other persons in a position to understand service requirements.
* Ensures availability of merchandise and services by approving contracts, maintaining inventories.
* Formulates pricing policies by reviewing merchandising activities, determining additional needed
sales promotion; authorizing clearance sales, studying trends.
* Markets merchandise by studying advertising, sales promotion, and display plans, analyzing
operating and financial statements for profitability ratios.
* Secures merchandise by implementing security systems and measures.
* Protects employees and customers by providing a safe and clean store environment.
* Determines marketing strategy changes by reviewing operating and financial statements and
departmental sales records.
* Optimize people productivity by manpower planning and implementation to achieve target and
maximum productivity
* Establishes and implements departmental policies, goals, objectives, and procedures, conferring with
department heads, section managers and staff members as necessary.
* Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies
* Maintain food safety and hygiene by implementing, monitoring, and conducting training to achieve
all targets.
* Take the lead in participating of the development of 2 hypermarkets project in Saida & Tripoli .

Company industry:
Retail & Wholesale
Job role:
Management

Manager

January 1996 - January 2002

Savola Azizia Panda Retail

Saudi Arabia

January 1996 - January 2002

Managing & controlling all store operations .
* Maintaining a high level of customer satisfaction while ensuring achievement of sales targets and
profitability, Increased the sales turn over from 100 millions Saudi riyals to 132 millions yearly.
* Markets merchandise by studying advertising, sales promotion, and display plans, analyzing
operating and financial statements for profitability ratios.
* Develop and implements departmental policies, goals, objectives, and procedures, conferring with
department heads, section managers and staff members as necessary
* Regular feed back of customer requirements and identifying ideal product assortments and business
development opportunities, Increase the customer count from 3250 daily to an average of 5450.
* Dealing with customer service issues such as queries and complaints.
* Supervising stock inventory control, pricing, stock loss, profit & loss analysis &Budgeting planning
.
* Improving inventory turn over to 16 days period stock in hands.
* Recruiting, training, appraising and supervising staff
* Purchasing, Category Management .
* Increase the basket size from 50 Saudi riyals to 75 Saudi riyals by customer, running the highest
product margin % in the perishables depts. ( Bakery 65 %, Meat 29 %, Deli 37 %, Produce 27 % )
, reducing the shrink & Stock losses overall to 0.45 %.
* Awarded number one store manager in 2000 over all

Job role:
Management

Warehouse Manager

January 1994 - January 1996

Savola Azizia Panda Retail

Saudi Arabia

January 1994 - January 1996

Plan, coordinate, manage, control & execution of all activities related to the receiving, storage,
inventory movement, and shipping to meet the production requirements and delivery schedules .
* Develop and implement warehouse expansion/maintenance plans.
* Prepare annual cycle count plan for the warehouse .
* Prepare regular, timely operational reports regarding warehousing activities, expired goods&
stock control.
* Plan, manage and organize warehouse operations and determine space requirements along with
workforce requirements based on seasonal forecasts.
* Plan and implement all aspects of trucking and logistics management, and managing
transportation resources to reduce transportation costs, Ensure cost-effective warehousing and
transportation techniques.
* Ensure customer satisfaction and efficient logistics operational objectives are being
accomplished.
* Coordinate with purchasing & production on stock safety levels & informing purchasing when re-
purchase level is reached in stores or whenever needed.
* Preventing stock losses with high security measurement methods .
* Ensure maintenance, cleaning and store appearance is up to company standards.
* Follow up on receiving discrepancies, damaged goods, damage claims, and returns-to-vendor and
to ensure accuracy of inventory.
* Monitor daily progress of work orders (In & Out) to ensure that production workflow is
continuous and stays on plan including ensure proper stock rotation (FIFO

Job role:
Logistics and Transportation

Manager

January 1993 - January 1994

Savola Azizia Panda Retail

Saudi Arabia

January 1993 - January 1994

under training ( Rolled out in all departments )

Job role:
Management

Education

eu business school

June 2019

June 2019

Master's degree, Domestic And International Business

Switzerland

European University

July 2018

July 2018

Master's degree, International Business

Switzerland

EU business school

January 1993

January 1993

Master's degree, INTERNATIONAL BUSINESS

Switzerland

Education and Qualifications

Skills

Customer Service
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Customer Service
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Project Management
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Project Management
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Hospitality
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Hospitality
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Business Development
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Business Development
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Food Retail
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Food Retail
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BUDGETING
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BUDGETING
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BUSINESS DEVELOPMENT
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BUSINESS DEVELOPMENT
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BUSINESS PLANS
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BUSINESS PLANS
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CONCEPT DEVELOPMENT
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CONCEPT DEVELOPMENT
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CUSTOMER SATISFACTION
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CUSTOMER SATISFACTION
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CUSTOMER SERVICE
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CUSTOMER SERVICE
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DELIVERY
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DELIVERY
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DIRECTING
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DIRECTING
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FINANCIAL
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FINANCIAL
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FINANCIAL MANAGEMENT
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FINANCIAL MANAGEMENT
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Customer Service
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Customer Service
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Project Management
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Project Management
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Hospitality
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Hospitality
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Business Development
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Business Development
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Food Retail
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Food Retail
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Languages

Arabic

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English

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French

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Russian

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