Logistics Specialist
Virgin Megastore
Total years of experience :16 years, 11 Months
•Ensure logistics policies and procedures are in adherence to legal requirements and regulations
•Follow up internally and externally with forwarders, clearing team, insurance brokers and suppliers on all issues related to delay of importing /exporting shipments
•Leading the export operation for Egypt, Bahrain, Jordan, KSA & Qatar
•Provide needed support and advice to internal customers within area of expertise to ensure attainment and maintenance of set logistics practices standards
•Ensure efficient service to the business by setting work objectives and schedules for specific logistics operations and process
•Compare costs of forward companies in local markets and recommend best deals in alignment with the group's corporate strategy for cost/benefits of freight Forwarders: analyze and optimize delivery lead-time and cost management
•Leading transportation, distribution and control
•Import and distribute different range of products from all around the world to Qatar including leading 15 brands for 25 stores (i.e. Boggi, Marina Rinali, Pepe Jeans, Salsa, Jules, Occulis, Tezenis, Intimissimi, Calzedonia, IAM, MOA, Pimkie,
Jules, Punto Roma)
•Coordinate with insurance brokers to support smooth provision of services
•Responsible for shipping and clearing, transportation, material handling, sorting and repackaging for redistribution
• Warehouse management, controlling movement, receiving, storing, pick up and inventory control
•Coordinating with legal department for clearing process (supreme council of health, general directory of customs, airport customs, American Embassy)
•Leading the Import / Export operation for Virgin Megastore
Achievements:
•Managing the logistics part of Villaggio Mall Crises
•Decrease transportation & distribution cost by 40%
•Awarded a Certificate of Appreciation from the Country Manager
•Develop shipment process of Inditex Tempe to decrease cost
•Product knowledge training and presentation for wholesalers
•Competitor research to ensure competitive pricing
•Ordering, receiving and controlling purchases
•Negotiation on prices and quality for purchases
•Setting deals with home appliances stores to display the product
•Working on promotional and marketing campaign to increase sales of the product
•Manage exhibitions and coffee tasting in malls and home appliances stores
•Manage the delivery routing for end user
•Manage the customer satisfaction process
•Motivate the Point of Sale Teams in order to drive sales and over-achieve set targets
•Managing the North of Lebanon region
•Coordinate interdepartmental activities and communicate special offers to the Point of Sale
•Manage Sales performance and provide support where necessary to my region
•Set individual key objectives and conduct Point of Sale performance reviews and analysis
•Handle and solve complaints with the Point of Sale through effective communications
Achievements:
•Increase the Customer Portfolio by 70% which contributed by 40 % increase in Sales
•Manage a team of 16 including IKOs, Performance reviews, capacity planning and job rotations
•Responsible of the kitchen operations from ordering, receiving, waste & quality management, customer satisfaction, inventory control
•Procurement and working stock control
•Evaluate department processes and procedures
•Problem Solving: handle objection and solve any problem that may occur with internal and external guests
Achievements:
•Train the Trainer function
•Employee of the month
•3 consecutive best up-selling candidate
