Treesha Purryag, Senior sales admin

Treesha Purryag

Senior sales admin

Sanipex group

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Tourism Management
الخبرات
6 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 3 أشهر

Senior sales admin في Sanipex group
  • الإمارات العربية المتحدة - دبي
  • ديسمبر 2016 إلى فبراير 2019

 Deliver a good and professional work and customer service towards the guest
 Keep the work area clean
 Showing the hotel facilities to the guest
 Making sure at the end of the shit the guest details has been correctly uploaded to their respective profile
 Make reservations over the phone and in person
 Perform accurate check-ins and check-outs of guests daily
 Answering phone calls
 Run daily reports to check reservations for accuracy and identify any special requests
 Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
 To take the guest requests and queries in a professional way.

Concierge Supervisor في Damac Maison Canal Views, Hospitality Hotel Apartments
  • الإمارات العربية المتحدة - دبي
  • يوليو 2014 إلى نوفمبر 2016

 To keep the working area clean as it is the first place for the guest to see
 Replying to mail about guest queries
 Performs various Human Resources responsibilities for the concierge department including the preparation of work schedules and to maximize the effectiveness of the department
 To provide a comprehensive and high level of customer service by being vigilant, alert, proactive, approachable and responsive to the needs of the service users at all times
 Provide reports at the end of each month
 To carry out necessary procedures in connection with disciplinary and grievance policies
 To ensure the Concierge team understand and follow all policies, procedures and practices
 To monitor Concierge staff performance through monthly supervision identifying needs such as training

Guest Service Agent في Treesha Purryag
  • قطر - الدوحة
  • أغسطس 2013 إلى يونيو 2014

 Exceptional interpersonal skills to enhance the service standards
 Excellent communication, guest service and time management skills
 Always greet guests in a friendly and professional manner
 Engage each guest as a unique individual and listen attentively to their requests
 Answer the telephone in a timely and professional manner
 Listen to guest’s complaints or concerns and resolve their issue in a timely manner
 Review previous shift activity with the departing shift Guest Services Agent
 Check hotel activity (arrivals, departures, special requests) and communicate information to the appropriate departments
 Direct phone calls as necessary
 Keep track of Lost & Found items
 Program wake-up calls
 Arrange meeting rooms

Customer Care executive في Mauritius Duty Free Paradise: SSR International Airpor
  • موريشيوس
  • نوفمبر 2012 إلى يناير 2013

 Help and support passengers in the airport
 Able to respond quickly and efficiently to customer requests
 Attracts potential customers by answering product and service questions; suggesting information about other products and services
 Ability to handle pressure
 Efficient dealing of complaints to completion and enabling satisfaction of customer.
 Rendering useful administrative support to other members of the customer care

Receptionist في Yukadi Villages le Logis France
  • فرنسا
  • أبريل 2012 إلى أغسطس 2012

الخلفية التعليمية

دبلوم, Tourism Management
  • في Ecole hôtelière Sir Gaëtan Duval
  • يناير 2013
الثانوية العامة أو ما يعادلها, Hight school certificate
  • في Présidency College boys
  • يناير 2010
الثانوية العامة أو ما يعادلها, School Certificate
  • في Présidency College girls
  • يناير 2008

Specialties & Skills

Teamwork
Human Relations
Administration
Executive Secretary
Customer Focus
ASSISTANT MANAGER
CONSULTING
CUSTOMER SUPPORT
MICROSOFT ACCESS
ORGANIZATIONAL SKILLS
RECEPTIONIST
REPORTS

اللغات

الانجليزية
متمرّس
الفرنسية
متمرّس
الالمانية
متمرّس
الهندية
متمرّس