Senior sales admin
Sanipex group
Total years of experience :6 years, 3 Months
Deliver a good and professional work and customer service towards the guest
Keep the work area clean
Showing the hotel facilities to the guest
Making sure at the end of the shit the guest details has been correctly uploaded to their respective profile
Make reservations over the phone and in person
Perform accurate check-ins and check-outs of guests daily
Answering phone calls
Run daily reports to check reservations for accuracy and identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
To take the guest requests and queries in a professional way.
To keep the working area clean as it is the first place for the guest to see
Replying to mail about guest queries
Performs various Human Resources responsibilities for the concierge department including the preparation of work schedules and to maximize the effectiveness of the department
To provide a comprehensive and high level of customer service by being vigilant, alert, proactive, approachable and responsive to the needs of the service users at all times
Provide reports at the end of each month
To carry out necessary procedures in connection with disciplinary and grievance policies
To ensure the Concierge team understand and follow all policies, procedures and practices
To monitor Concierge staff performance through monthly supervision identifying needs such as training
Exceptional interpersonal skills to enhance the service standards
Excellent communication, guest service and time management skills
Always greet guests in a friendly and professional manner
Engage each guest as a unique individual and listen attentively to their requests
Answer the telephone in a timely and professional manner
Listen to guest’s complaints or concerns and resolve their issue in a timely manner
Review previous shift activity with the departing shift Guest Services Agent
Check hotel activity (arrivals, departures, special requests) and communicate information to the appropriate departments
Direct phone calls as necessary
Keep track of Lost & Found items
Program wake-up calls
Arrange meeting rooms
Help and support passengers in the airport
Able to respond quickly and efficiently to customer requests
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Ability to handle pressure
Efficient dealing of complaints to completion and enabling satisfaction of customer.
Rendering useful administrative support to other members of the customer care