Customer Service Executive
ADCB
Total years of experience :5 years, 9 Months
Conducting inbound and outbound sales calls, customer
care and service support.
* Specialized in insurance.
* Cross-selling of loan, credit card and its services.
* Successfully achieving monthly and quarterly targets.
* Maintained detailed knowledge of Product or Service
portfolio to competently and expertly advise customers.
* Utilizing software, databases, scripts, and tools
appropriately.
* Used expert sales and negotiation skills to secure
bookings, providing excellent levels of customer care
throughout.
* Maintained detailed, accurate records of liaison with
prospects and active clients to maintain quality
compliance.
* Delivered to sales and service targets with positive,
proactive work ethic, maintaining excellent self-
development to continually exceed management
expectations.
* Adhering to all company policies and procedures.
B2B (Business to Business)
* Supply chain management.
* Built and strengthened strategic relationships with
vendors.
* Offered detailed product advice to maintain client
satisfaction and generate repeat business.
* Ensure compliance on all the pest control products are
within company standards.
Providing stock market trading and investment
recommendations.
* Maximized sales opportunities through follow-up to
establish long-lasting customer relationships and
generate repeat business.
* Handling client complaints and redress them soonest.
* Achieving sales targets.
* Embraces team work.
Assisting in buying or selling of properties for clients.
* Counseled new buyers to enhance sales opportunities.
* Showed residential properties and explained features,
value and benefits of available homes and plots.
* Advertised properties to general public via networking,
brochures, adverts and multiple listing services to
maximize exposure.
* Developed close relationships with area realtors and
promoted builders to boost referral network.