Client Service Coordinator
SNC Lavalin
Total years of experience :21 years, 0 Months
• Was responsible to manage and maintain a portfolio of CAD 1.8 B revenue within KSA/BAH with client based mostly with O&G/Utility Sector.
• Was responsible to maintain and manage the CRM (D365) for KSA/Bahrain Region as superuser and all BD related trackers.
• I prepared and managed all reports for Daily/Weekly/Monthly analysis using CRM Microsoft Dynamics (D365) (Funnel Report, Sales Forecast report, Sensitivity Analysis Report, Top 10 Prospects, Top 10 Client etc.)
• I was also responsible to lead on receiving and analyzing all new prospects and preparing them for management Pre-Screening and Bid-No-Bid Assessment.
• I was also required to Identify, research and evaluate new business lines, JV and Prospect new potential clients and turn into increased business.
• I have also made cold call as appropriate within market and geographic area for new opportunities and business lines and meet potential clients to growing, maintain, and leverage business relationship and network.
• I was also required to analyze competitive market strategies through analysis on market, trends and Business intelligence data using tools like Meed.com, meedprojects.com, tenders, public platform, research publications, press releases etc.
• I was also responsible for all BD related client and internal meetings presentations, assist in Pre-qualification and vendor registrations, and support in other BD Admin activities.
• Spearheaded development strategy of Group Corporate Commercial team to automate Business processes using Sales Solutions software Microsoft Dynamics CRM (2010).
• Directed and guided team of 2 support specialist to ensure Update and maintained all new and old Clients vendor registration including online vendor portal management.
• Initiate market research to studies and analyze feasibility of new business ventures, through business portals (meed), Tender portals etc. for prospective leads to increase potential customer base to have healthy pipeline.
• Supported in drafting business plans for Division and also responsible for submission of Quarterly business progress reports for the division.
• Captured key feedback from employees during exit interviews and provided qualitative feedback to management with actionable areas to retain employees. Was able to reduce attrition by 10%-5% over a period of 3 years.
• Assisted to facilitate job target recruitment campaigns for client in Kingdom and overseas. Created & Posted Advt. for positions at Job portals/etc.
• Was assigned to the Sabic - Saudi Kayan - Carbon Black target based recruitment campaign. Managed entire campaign and was successful to getting 15 candidate mobilized as per client requirement. More than 250+ Candidates walked in to the campaign
•Responsible to induct new employees, brief them on their contract commitments, work culture, and introduce them to various department they would interact with during course of their contract.
•Responsible to manage and maintain employee-related databases, leaves, vacations, absences and related change of status
•Submit project staff monthly attendance report for payroll processing.
•Assists management with the upgrading company policies and Procedures to help align the workforce with the strategic goals of the company.
•I was successful in preparing grievance and corrective actions plans, by conducting and gathering report through satisfaction surveys.
•I successfully planned, organized and executed social gatherings events like annual dinner party, get-togethers, annual sports, etc.
•Independently established “Recruitment and Staffing Division”. Instrumental in setting standards and establishing the SOP for resourcing team with HRIS and ATS/CTS.
•Was successful in creating a large database of candidate’s repository within short time, with help of team, from past and strategic CV sourcing ideas. Devised and implemented recruitment process tracking system & conduct weekly and monthly meeting with recruitment team.
•Successfully recruited 150 staff with span of 3 months with 200 candidates in pipeline.
•Responsible to source and recruit candidates in Mobile Telecom and VAS domain. Managed entire end-to-end recruiting, in-house and through associates.
•Handled entire HR operation activities such as pre-employment checks, offer letters, negotiation, HR interviews, exit interview, Issue Access cards, medical cards, update employee personal file, performance and increment managements, employee relations, etc.
•Devise and follow-up on Marketing and Sales team incentive plans to retain talent.
•Prepare, update existing and new Job Description, KRA & KPI.
•Payroll Management - Time Sheet, Updating Master Salary database, preparing monthly Payroll etc.
•Update HRIS database & ensure statutory compliance as required by State and Central Act, India.
•Administrator and facility management for entire office Building of 10, 000 sq. ft. with 200+ Staff, which included; responsible procurement, ensure all Utility and statutory complaint, Manage Travel desk, Security Management, 3rd Party Vendor Management, Liaison with various Govt. Dept and municipalities and Labor Offices, Issuance and Management of Mobile phone, Laptop, SIM Card, Data card, dongle, USB card etc.
•Manage all Social events for company such as annual gathering, parties, picnic, off Site meeting, Quarterly meetings, Board meetings, etc.
•Assist the Product Management team in all their outdoor campaigns and Social Events in coordination with the Vendors and Event Management Crew.
•Taking dictations, maintaining the GM to-do-list, meetings arrangements, travel plans, and attending to e-mails.
•Collecting and updating all weekly/monthly reports from various departments' division head.
•Oversee Office administration : Housekeeping, Front desk, acquire, distribute store supplies, Courier management, Transport Management (Staff transport), Travel Booking (Domestic, International/Visa etc), Finalizing all AMC for AC, Office Utilities, Lease Line, EPBAX, IT, Pest Control, Stationary vendor, Courier, Travel Vendor, House Keeping Contractor etc.
•Organizing entertainment programs like Picnic, Culture activities, training programs etc.
•Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
•Locate and attach appropriate files to incoming correspondence requiring replies.
•Open, read, route, and distribute incoming mail and other material and answer routine letters.
to Corporate Finance Manager
Job Responsibility:
1. Assist the Corporate Finance Manager in preparing various analysis reports, including Accounts
Balance sheet, Credit Overdue, fund flow etc.
2. Follow-up with all branch managers and credit control Managers on O/s statement and updating the
Reports.
3. Action regular and routine e-mail message and set up and maintain paper and electronic filing
systems for records, correspondence, and other material
Major in Chemistry with Ancillary Drug and Dyes