Umar Khan, Customer Service Professional (Skill 2)

Umar Khan

Customer Service Professional (Skill 2)

Interval International (14 Stars UK)

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, Business Information Technology
الخبرات
4 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 1 أشهر

Customer Service Professional (Skill 2) في Interval International (14 Stars UK)
  • المملكة المتحدة
  • يناير 2013 إلى يوليو 2013

• Trained on i-Service application to book, deposit, cancel, confirm and placing pending request, as well as providing general information on resorts.
• Advising members on their travel destinations.
• Help find alternate vacations to provide similar vacation experience if the member requested resort is not readily available.
• Upgrading members from Basic to Gold or Platinum memberships.
• Advising members with the features and benefits they gain when upgrading.
• Issuing travel insurance for members.
• Documenting after every member is serviced.
• Qualified to service Marriott members.

Software Consultant في Focus Softnet
  • الإمارات العربية المتحدة - دبي
  • يناير 2011 إلى فبراير 2012

• Provided consultation to clients on ERP, ARMS, HIS & POS solution.
• Meeting with clients to know their requirements.
• Understanding clients work nature and work practices.
• Offering free demo on client specification to give them a better understanding.
• Planning timescale for implementing the system and negotiating the cost.
• After sale service i.e. training of users.
• Identifying potential leads and maintaining contacts with existing clients.

Education Consultant في KBM Group
  • المملكة المتحدة - لندن
  • مايو 2009 إلى نوفمبر 2010

• Preparing PowerPoint presentation on Universities KPI’s.
• Giving presentation to prospect students.
• Advising student to select the course which suit them best.
• Assisting student with University and Visa application process.
• Help arrange travel and stay abroad.
• Creating awareness of the culture and the law.
• Providing career counseling.

Team Leader, Customer Service Representative في Conduit 118, Outsourcing Vodafone
  • المملكة المتحدة
  • مارس 2008 إلى نوفمبر 2008

To resolve all telephone enquiries in relationship with Network coverage, Services such as lifting Bars, MMS, GPRS as well as handsets and Broadband issues, using system and techniques. At Conduit I learnt to negotiate and persuasive skills

الخلفية التعليمية

بكالوريوس, Business Information Technology
  • في University of Glamorgan
  • يونيو 2010

BSc (Honors) in Business Information and Technology Scholarship of 1,500 (Sterling Pounds)

دبلوم, Humanities and Business
  • في University of Wales Institute Cardiff (UWIC)
  • مايو 2007

Specialties & Skills

Customer Service
Convincing Skills
Negotiation
Oracle SQL
Technical Support
Typing 43 wpm

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس

العضويات

British Computer Society
  • BCS Student member
  • November 2007

التدريب و الشهادات

E-Commerce (تدريب)
معهد التدريب:
Informatics
تاريخ الدورة:
January 2005

الهوايات

  • Latest Technology, Reading, Exercise, Martial Arts and Cooking