Customer Service Professional (Skill 2)
Interval International (14 Stars UK)
Total years of experience :4 years, 1 Months
• Trained on i-Service application to book, deposit, cancel, confirm and placing pending request, as well as providing general information on resorts.
• Advising members on their travel destinations.
• Help find alternate vacations to provide similar vacation experience if the member requested resort is not readily available.
• Upgrading members from Basic to Gold or Platinum memberships.
• Advising members with the features and benefits they gain when upgrading.
• Issuing travel insurance for members.
• Documenting after every member is serviced.
• Qualified to service Marriott members.
• Provided consultation to clients on ERP, ARMS, HIS & POS solution.
• Meeting with clients to know their requirements.
• Understanding clients work nature and work practices.
• Offering free demo on client specification to give them a better understanding.
• Planning timescale for implementing the system and negotiating the cost.
• After sale service i.e. training of users.
• Identifying potential leads and maintaining contacts with existing clients.
• Preparing PowerPoint presentation on Universities KPI’s.
• Giving presentation to prospect students.
• Advising student to select the course which suit them best.
• Assisting student with University and Visa application process.
• Help arrange travel and stay abroad.
• Creating awareness of the culture and the law.
• Providing career counseling.
To resolve all telephone enquiries in relationship with Network coverage, Services such as lifting Bars, MMS, GPRS as well as handsets and Broadband issues, using system and techniques. At Conduit I learnt to negotiate and persuasive skills
BSc (Honors) in Business Information and Technology Scholarship of 1,500 (Sterling Pounds)