IT Manager
Marka PJSC
Total years of experience :16 years, 5 Months
Environment and responsibilities includes:
•Responsible for maintaining IT Systems for 17 Restaurants and 6 Retail Outlets
•Leading a Team of ERP Experts, IT Engineers & IT Admins
•Responsible for overall IT functionality of Avaya Call Centre
•Responsible for defining IT Strategy, Budgets & SOPs
•Implement DR and VEAM Backup Solution for Business Continuity
• Responsible for maintaining IT Systems of 6 Hotels in UAE & 2 Hotels in Saudi
• To Lead a Team of 8 IT Staffs
• Responsible for defining IT Strategy, SOPs and up-gradation path
• To implement solutions to enhance guest experience & increase revenue
• To implement solutions to optimize operations and reduce cost
• To implement solutions to reduce risk, increase security and system availability
• To Design and Deploy IT Systems for new Hotel Projects
• IT Consultant for sister companies - Restaurant Chains & Real Estate Domain
• Major Projects completed:
o Pre-Opening of 3 Hotels in Dubai, Fujairah & Jeddah
o 5 Full Scale Wi-Fi Infrastructure Revamp Projects
o Consultation, Designing, Negotiation & Implementation of above 8 Projects
o Cloud based Backup solution using Acronis and Azure
o E-Documentation and Registration system for paperless Check-In
o Cost Effective Interactive TV System, first of its kind in Dubai
o IT Infrastructure consultation and Designing for Two 4 Star Hotels in DIP
• Responsible for IT Infrastructure of 2 Hotels and 2 Sister companies
• To Lead a Team of 5 IT Staffs to resolve IT complaints
• Identify key areas of IT Expenditures & Optimize
• Management of the Cisco IP PABX & IPTV System for Guests
• Management of Exchange Emails and Symantec Backup Systems
• Management of Back office Software’s like FMC, Sun, Paytrax for Payroll
• Major Projects completed:
o Designing IT Infrastructure for a new Hotel Building Extension across SZR
o Revamp Wi-Fi infrastructure for a 430 Room Emirates Grand Hotel
o Opera V 5.0 PMS Implementation for Tulip Inn Sharjah Hotel
o Micros 3700 Point Of Sales implementation for EGH & Tulip Inn Sharjah
o Active Directory Server Upgrade
o Sun Systems Finance Software Upgrade
• Implemented new IT Systems during Rebranding to Accor Standards.
• Managing the complete IT & Network infrastructure of the Hotel.
• Manage the Microsoft Server environment as DHCP, DNS & Print Server.
• Setup and Management of File Server for Centralized Data access for Users.
• Juniper/Fortinet Firewall management for implementing Company Internet Policies.
• Managing all the Hotel Related Software’s.
• The Setup included implementation and Management of:
o Opera PMS, Micros POS, Fidelio Material Control
o NEC PABX
o Smartel call accounting system & PABX interface.
o IDS Back office interface
o HP Switching Network.
Environment and responsibilities included:
in the Ericcson GSM/CDMA Communication Systems Project.
•Was a part of an ICS (Interboard Communication System) team.
•Primarily responsible for solving Name Server Related Trouble Reports.
•The trouble shooting consisted of Embedded C Codes and Java Classes
The Degree included courses in Electronics, Information and Communication Systems. Also was the part, the elements of Software Engineering along with C as Programming Language. The Final Year project was an Integration of the use of Electronic circuits and Computer language to form Automated Telephone Caller Id System. Cleared the Engineering Degree with an aggregate
Chemistry and Mathematics as core Subjects.