Technical Solutions Consultant III
Hewlett-Packard
Total years of experience :10 years, 6 Months
Operating at the highest level of support, engaging in discussions with R&D
Helping the level II support in customer cases for HP uCMBD premier customers
Providing training and education to enable junior engineers to resolve cases efficiently
Enriching knowledge base for HP uCMDB in the lieu of lessons learned and issues encountered
Provided level II support for HP uCMDB customers in the EMEA region
Used python to write client specific discovery scripts suitable to customer’s environment.
Talking to customers and delivering solutions in competitive time lines.
Delivered training to junior engineers
- coordinating support to premier customers
- creating a bridge between R&D and the customers
- managing a premier customer account
- creating oracle schemas, tablespaces
- writing sql queries
- problem solving
- writing / debugging code in python scripts
- root cause analysis
Provided level II support for HP uCMDB customers in the Americas region
Provided 24/7 support on a rotational basis
Ramped up from beginner to expert level knowledge in a very short time
Translated customer’s requirements into product specifications for R&D
J2EE, Servlets, JSP AJAX, JAVA, IIS, TOMCAT, MSSQL Server, ORACLE
SCJP, SCWCD
GPA 3.63
GPA 3,48