BackOffice team leader
Emaar economic city
Total years of experience :11 years, 10 Months
at Emaar economic city I have acquired solid people skills and knowledge on how to approach customers, as part of my duties involve contacting clients and presenting to them the products provided by Emaar as well as the current promotions and offers and answering any query they may have. Moreover, as a team leader for Backoffice team i keep track of all the inquiries and requests we received from the customers regardless of the type of complaint and request submitted by the them. However due to the time sensitivity, my time management skills to set priorities for our customers and making sure that my team keep following up with our departments to make sure we handle the work in a perfectionist way.
Receiving complaints and feedback about the
shipments
o Managing the official email for FedEx
company
o Managing the official email of the supplies
for FedEx Company
- Event Organizing: Store openings, National &
internationals day, Holidays events, weddings,
anniversary celebrations.
- Appointments & scheduling management for
customers.