Regional Business Development Manager
Bayt.com
Total years of experience :12 years, 9 Months
SAAS Solutions at Qatar Office - Handling Qatar, Kuwait, Bahrain, Oman, and LENA Region.
• Stellar role in rendering consistent and quality service; maintained market position by customer loyalty.
• Pivotal in leading to significant increase in customer’s portfolio by acquiring new Enterprises in the Qatari and Kuwait markets.
• Involved in implementation process of SAAS Solutions post sales and traveling to meet clients across the region.
• Managing organizational sales by developing a business plan that covers sales.
• Recruiting, onboarding, coaching, goal setting and performance monitoring of Business Development Officers through KVFs.
• Steered significant growth in transactions and revenue volumes from an assigned database of customers.
• Successfully introduced new companies on board by offering them recruitment products & services
• Maintained highest level of customers’ loyalty to ensure managing the portfolio toward a growth plan.
• Analysed customers' recruitment needs & developed proposals to address the requirements.
• Collaborated with selling partners and ensured high standards of Return on Investment and Customer Experience.
• Delivered online/physical demonstrations to clients on Bayt.com to handle objections and convince customers to buy.
• Successfully organised:
o Quarterly Business Review (QBR) to analyse data of the client's ROI, interpret reports & information; published recommendations and reviewed the action plans.
o Deep-dive analysis on issues affecting selling clients' business performance to render Customer Care and IT Department input into product development and process improvement.
o Collective Intelligence meetings with the retention team monthly, and Daily Huddles to make sure each team member is on the right track to reach/exceed monthly targets, discuss any stuck on the way.
• Hiring Business Development Officers, onboarding, and training new team members.
Accomplishments:
- Exceeded Yearly Sales Target by 83% for the year 2020
Awarded the following:
-Top Relationship Generator: Highest number of -unique sales transactions 10 times.
-Top Gatherer: Highest number of retained customers in the month of May 2020.
-Value award for "creating value by doing more with less".
Job Description
▪ Acquire companies that have no significant revenue history with Bayt.com by selling Bayt.com’s recruitment products & services,
▪ Initiate and develop a strong relationship with assigned verified leads, and/or customers
▪ Transition customers who previously purchased from Bayt.com while maintaining the highest level of customers’ loyalty to ensure managing the portfolio toward a growth plan
▪ Determine customers' recruitment needs, and prepare proposals to sell services that address these needs, also working closely with selling partners, educating them about Bayt.com's high standards of Return On Investment and Customer Experience
▪ Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality of Customer Experience, Customer Service.,
▪ Effectively manage the business in the assigned database through a transactional and solution-oriented selling approach,
▪ Give online/physical demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
▪ Conduct Quarterly Business Review (QBR), to follow and report business development results, analyze data of the client's ROI, interpret reports and information, and publish recommendations and review the action plans.
▪ Conduct deep-dive analysis on issues affecting selling clients' business performance and provide our Customer Care and IT Department input into product development and process improvement.
▪ Conduct Collective Intelligence meetings with the retention team on a monthly basis, and Daily Huddles to make sure each team member is on the right track to reach/exceed monthly targets, discuss any stuck on the way.
▪ Project management including delegation and supervision of projects, sideways organize and schedule technical teams, audit cost estimations and investigate internal allocations.
▪ Reconcile receivables related to confirmed projects to detect any burden.
▪ Audit executed projects with allocated materials to identify any errors that influence stock position, costs assigned and revenues generated.
▪ Administer received requests from clients, sales executives, supervisors and suppliers and delegate them to the concerned parties and insure their execution.
▪ Manage stock position, control and oversee ongoing projects / pending quotations of company's services.
▪ Manage general manager correspondences and ensure their completion.
▪ Implement reports for confirmations, projects and sales executives' assessments.
▪ Contribute in direct sales in the showroom also via received phone calls and correspondences requests.
▪ Take part in sales meeting with the General Manager and record minutes of meeting.
▪ Train new employees to ensure continued quality of customer service, process monthly attendance and screen personal resumes for opening positions.
▪ Gather market data: new projects, architects/contractors thus assign them to sales executives.
▪ Handle offers, claims file / clients' concerns, detect any discrepancies, resolve related problems.
▪ Execute customer transactions; including deposits and checks while collaborating to the collection.
▪ Ensure smooth operations by supporting supervisors' team and warehouse manager.
▪ Purchase office supplies; responsible of the maintenance of the co. premises
▪ Compose and deliver memorandums and internal regulations letters.
▪▪▪ Appointed to be the local management representative for ISO 9001:2015 and for the Forest Stewardship Council, to ensure compliance with all company standards and procedures.
▪ Established budgets for properties while forecasting upcoming outlays.
▪ Audited and analyzed real expenses, monthly property consumptions, and present related reports.
▪ Supervised and managed yearly set agenda and related procedures.
▪ Supervised applications of all legal bylaws, managed the subcontractors' sheet with monthly reports.
▪ Executed requests received from tenants while abiding by the bylaws.
▪ Gathered quotations and soft offers related to each property project, negotiated offers with suppliers, purchased approved offers, and confirmed delivery/execution.
▪ Interpreted all correspondences related to payments, reports, memorandums, projects executions, general meetings, any occurred incidents in properties.
▪ Assisted operations manager with the planning of routine operations and special projects.routine operations and special projects.
▪ Established and developed the cost control department: created documents/procedures, implemented the stock inventory and point of sales systems with data entry of all related figures and details.
▪ Introduced internal controls to monitor critical stock inventory losses and advised corrective actions.
▪ Analyzed daily sales reports with receipt vouchers versus the cost of goods.
▪ Executed spot checks, stock inventories in branches also in warehouse, present reports/cost of goods.
▪ Audited the central kitchen production process and report any discrepancies.
▪ Coordinated with the franchisee for required reports and operational documents.
▪ Directed the purchasing department with the affiliated cost of goods reports.
▪ Analyzed the development of the company through monthly reports with the accounting department.
Sept.2010 - Sept. 2012 Université Saint Joseph Huvelin • Faculté de Gestion et de Management Master en Gestion et Management - Option: Finance Recherche
Sept.2007 - July 2010 Université Saint Joseph Huvelin • Faculté de Gestion et de Management Licence en Gestion et Management
Sciences Economiques et Sociales - Bac II Graduated with honor
