Facility Coordinator
Al Mufeed Group
Total years of experience :7 years, 10 Months
• Attending daily PPM and reactive schedules by the technicians and ensuring all are attending on time.
• Operating PDA and CAFM/CMMS to log, manage and monitor reactive maintenance and PPMs through to closure.
• Ensuring stores/stocks/equipment are maintained on site and all maintenance/installation of equipments are carrying out on time.
• Responsible for facilities management, reviewing costs/quotes and services and coordinating schedules and processes.
• Prepare and maintain contracts and purchase orders for facilities.
• Supervising 50+ technicians and 6 MEP supervisors and processing their day-to-day requirements and needs.
• Analysing the statistical data, managing risks, and providing the assessment for current objectives and goals.
• Utilizing the teams in an effective way to complete the work order and providing 100% customer services and meeting the customer demands.
• Ensured all vehicles holding stock are stocked with correct materials and meet the requirements of facilities.
• Efficiently resolved discrepancies of VVIP clients by rectifying their problems on priority; diffused the situation by listening to their requirements.
• Provided high quality customer experience by 100% service delivery and reduced cancellations by defined policies and procedures in place for contacting customers and gathering the required information.
• Developed and implemented continuous improvement strategies which promoted productivity and increased the revenue by 55% in 6 months.
• Liaised with the customers for quotation approval which maximized the revenue for the company by 55%.
• Overseen, planned and reaction to mechanical and electrical technical service delivery for buildings, facilities.
• Handled line management of technical coordinators and condition survey technicians across the client’s apartment.
• Briefed different Home Maintenance packages to the clients.
• Provided technical expertise, training and consultation to staff, the client and end users particularly for critical and high-profile projects.
• Possessed excellent management skills to build a team of cleaners for a new Home Services division.
• Managed the team's daily work schedule and ensured that resources available at customer facilities on time.
• Operated PDA and CAFM applications to log, manage and monitor service requests through to closure.
• Developed and maintained technical/operational standards and quality assurance processes for the services being managed.
• Ensured the highest levels of health and safety are achieved across the site including the implementation of the 'permit to work' regime.
• Preparing specifications quotation and documentation as required for works in liaison with the procurement team and increased the revenue by 28% in 3 months.
• Provided effective customer service to achieve a 100% of customer satisfaction and retention.
• Attended meetings with clients to build relationships with existing accounts.
• Given constant directions to team members to ensure that all customer inquiries are rightfully attended on time and in the best way possible to give them satisfaction.
• Created better modes of operations to make customer service easier for both team members and customers.
• Served customers by providing product and service information and resolving product and service problems.
• Attracted potential customers by answering product and service questions and suggesting information about other products and services.
• Stepped in to attend to the customers that are proving difficult to team members and resolve their complaints.
Bachelors in Commerce