Outbound Sales Representative
1840andcompany. Kanas, USA
Total years of experience :3 years, 7 Months
Effective Communication Skills: Developed strong communication skills through daily outbound calls,
effectively conveying product benefits and closing deals. This has contributed to building and maintaining
positive relationships with clients.
● Lead Generation Expertise: Successfully generated high-quality leads through strategic prospecting and
cold calling, showcasing my ability to identify and pursue valuable business opportunities.
● Client Relationship Management: Built and maintained strong relationships with clients, ensuring
customer satisfaction and repeat business. My proactive approach in addressing client needs has led to
increased customer loyalty.
● Product Knowledge Mastery: Acquired an in-depth understanding of the products and services I
represented, enabling me to address customer inquiries, overcome objections, and position offerings
effectively during sales interactions.
● Adaptability and Resilience: Thrived in a dynamic sales environment by adapting to changes and
overcoming challenges. My resilience has allowed me to maintain focus and consistently deliver results
even in high-pressure situations.
Created and implemented a comprehensive real-time dashboard to track orders, Gross Merchandise
Value (GMV), returns ratio, and reasons for returns and cancellations. This dashboard enabled data
driven decision-making by providing valuable insights into factors influencing order volumes.
● Sustained live updates of Islamabad and Lahore data, harnessing Power Query to monitor day-to-day
orders across B2B and B2C sectors. This guaranteed precise order volume oversight, enabling effective
resource distribution and streamlined order processing.
● Utilizing Intellicon, a robust performance management system, agent reports were extracted, unveiling
valuable insights into individual agent performance. These invaluable revelations played a pivotal role in
computing performance-driven incentives, cultivating motivation, and enhancing productivity across the
customer care team.
● Devised and executed Standard Operating Procedures (SOPs) tailored to the healthcare hub, particularly
emphasizing issue resolution macros for customer care. Through these SOPs, streamlined processes were
achieved, guaranteeing the effective and uniform management of customer queries and concerns.
● Employed web scraping methodologies to glean reports from prominent pharmacies in Karachi, Lahore,
and Islamabad, thereby enabling the analysis of outreach advantages and market trends to foster
proficient strategic planning.
Obtain customers' names, addresses, and billing information, product numbers.
● Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any
anticipated delays.
● Receive and respond to customer complaints.
● Check inventory records to determine the availability of requested merchandise.
● Compute total charges for merchandise or services and shipping charges.
● Recommend merchandise or services that will meet customers' needs.
● Verify payment for merchandise, record transactions, and send items such as checks or money orders for
further processing.
● Proven experience in outbound sales, telemarketing, or customer service roles.
● Strong communication skills, both verbal and written, with a persuasive and engaging demeanor.
● Knowledge of solar energy concepts, products, and benefits is desirable but not mandatory.
● Ability to build rapport and establish trust with potential customers.
● Results-driven with a track record of meeting or exceeding sales targets.
● Resilient and adaptable, able to handle objections and rejection positively.
● Proficiency in using CRM software or similar tools to manage leads and sales activities.
Name of Project--Tools Used Wikipedia Scrapping--Python Car Rental Website--Html5, Css3, JavaScript, and Laravel Snacks Vending Machine--C++ (FCFS Algo Applied ) Database For Car Rental Management--MySQL Tic Tac Game--JAVA Employee Management System--C++ Utility Store Management System--Python