Usha Nagaraj

• Led enterprise diagnostic assessments across TMO and GRC initiatives through stakeholder interviews, process and technical
analysis, identifying AI/automation opportunities delivering 30-40% reduction in manual effort and improved operational
efficiency.
• Owned end-to-end RFP and tender management, defining scope, functional and technical requirements, evaluation criteria,
and regulatory compliance, resulting in 100% regulatory adherence and 20-25% faster procurement cycles.
• Directed vendor evaluations and commercial assessments, including cost-benefit analysis and solution fitment, enabling data
driven executive decisions and contributing to 10-15% cost optimization across departmental initiatives.
• Drove project governance and delivery execution by leading kick-off workshops, defining delivery roadmaps, and maintaining
integrated project plans (scope, schedule, risks, resources), achieving 95% on-time, on-budget delivery of strategic programs.
• Ensured security and regulatory compliance across infrastructure, SOC, EUC, and ERP automation initiatives by partnering
with architecture, security, and compliance teams, strengthening data governance maturity by 30% and reducing compliance
risk exposure by 20%, supported through executive SteerCo reporting.

• Conducted cross-functional diagnostic reviews across GRC, compliance, and risk functions, uncovering AI- and automation
led improvement opportunities that delivered 30-40% efficiency gains, reduced manual compliance workloads, and enhanced
regulatory alignment with GDPR, SOX, ISO 27001/27701, and AML/CFT standards.
• Owned product vision and Agile delivery for GRC platforms (CMO), managing backlog prioritization, sprint execution, and
release governance, achieving 95% on-time delivery, 20% faster feature rollout, and 100% regulatory compliance across
banking and telecom clients.
• Acted as the primary bridge between business and technology, leading requirements engineering (BRD, FRD, user stories),
UAT, and cross-functional team delivery (5-10 members) for BCMS, ERM, Operational Resilience, Vendor Risk, Internal
Audit, EHS, improving executive risk visibility by 35% through KRI and compliance dashboards.

• Orchestrated cross-functional delivery of digital banking initiatives including mobile banking, digital wallets, and payment
platforms driving 25-30% productivity gains and reducing time-to-market by 20%.
• Performed BPMN-based process reengineering of legacy banking systems, identifying automation opportunities that reduced
manual intervention by 35% and lowered operational costs by 15-20%.
• Owned regulatory-aligned requirements, reporting, and analytics, supporting Basel III and Dodd-Frank compliance, while
delivering Power BI dashboards with AI-driven insights that improved audit readiness by 30% and reduced compliance risk
exposure by 20%.

• Directed enterprise-wide MetricStream GRC deployments spanning Risk, Compliance, Audit, Policy, and AML, accountable
for full program ownership including AML application replacement and coordinated vendor delivery. Delivered 95% schedule
adherence, maintained 100% regulatory compliance (SOX, AML), strengthened audit readiness by 35%, and enhanced risk
mitigation effectiveness by 30%.
• Drove requirements engineering, workflow optimization, and platform integration by leading 10-15-member cross-functional
teams, integrating GRC with ERP/CRM systems, and delivering change enablement and training, resulting in 25% reduction
in manual interventions, 20% system efficiency gains, 40% improved enterprise risk visibility, and 30% higher user adoption
with 40% fewer post-go-live issues.

• Led business and systems analysis across TMO and CMO initiatives (LOS, LMS, DMS, AMS), partnering with business, IT,
and security teams to redesign processes, improving operational efficiency by 30% and accelerating feature delivery by 20%
in an Agile environment.
• Delivered regulatory-compliant digital banking and analytics solutions, implementing Power BI dashboards and compliance
monitoring frameworks that improved regulatory reporting efficiency by 45%, strengthened AML/KYC/GDPR adherence, and
reduced system issue resolution time by 25%.

• Led TMO-driven banking transformation initiatives across Finacle, CRM Next, LOS, LMS, Assets & Liabilities, owning
requirements engineering (BRD/FRD), stakeholder alignment, and UAT governance, delivering 25-30% process efficiency
gains and faster system adoption.
• Drove digital banking and product optimization by leading the GLOW mobile banking implementation and liability/lending
products (CASA, TD, acquisition, fixed & current assets), leveraging data analytics and security controls to achieve 20%
growth in active users, 15% fraud reduction, and 30% faster executive decision-making through Tableau/CRM Next
dashboards with full AML, KYC, GDPR compliance.

Worked as IT application support for sales team

Worked as Customer support executive for BESCOM- Bangalore Electricity water supply