IT Specialist
Freelancer
Total years of experience :9 years, 5 Months
1. Provided over the phone and in home technical support to clients.
2. Configure wireless access point as Repeater, Client mode and Multi-SSID mode.
3. Provide maintenance support for printer, hardware, Desktop, Laptop to different organizations.
1. Troubleshoot & resolve the issue of end users.
2. Provide technical support for multiple system and devices.
3. Creating and providing the administrative support for Microsoft Exchange and AD accounts.
4. Work restrictively within the SLA & OLA.
5. Monitor all network connected devices thought IT NOC.
6. Install & Configuration of various software’s like, Polycom, Primavera, ERP, IT NOC, HP Web Jetadmin, Microsoft Lync.
7. Monitor and Maintain hardware and software asset inventories through CMDB.
8. Allocating the work as well as induction training to the new employees.
9. Periodic inspection of Data Center once in a month.
10. Deploy operating systems, applications, and software updates & patches through SCCM.
11. Create and deploy system images for various models of PCs & Laptops.
12. Troubleshoot all kinds of xerox, Copiers, MFP.
13. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
14. Test and evaluate new technology.
15. Properly escalate unresolved issues to appropriate internal teams.
1. Assist in equipment set-up, Installation and updates.
2. Maintain both internal & external company networks.
3. Monitor all network based devices through IT NOC.
4. Troubleshoot and resolve all kind of network issues.
5. Consulting with clients to specify system requirements and design
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