Syed Usman

Reviewing RDD (Reviewable Design Data), O&Ms
review and generate comments as per PPP perspective within timeline, raise and follow up on defect notices,
RFIs and RFAs, developing/review plans, quality control policies, and standards, managing key stakeholders and
coordinating project execution. update the activities over MS project Plan its deliverables as per FMA and PA,
Interfacing as per agreement with the Building Contractor on DLP, attic stock, asset information, ensuring
consistent project execution, developed Services Availability Tests, coordinated risk management.
supervision and performance management
Budgeting and Cost Control
Customer satisfaction and stakeholder management
Documenttaion and reporting
Coordinates with relevant Sections for timely and efficient service maintenance of all assigned building systems
Coordinates closely with Client / Help Desk personnel to identify soft service’s needs & actions as appropriate
Provides documentation/coordination support for the procurement, deployment & mobilization of additional works
Acts as Custodian for all equipment, tools, stock etc as per company safety standards
Coordinates with subordinate operators and staff on call-out attendance and work allocation
Interfaces effectively on a day to day basis with all accredited suppliers & contractors to supervise, evaluate & report to client on project works related to the new installation works as required
Arranges for the deployment of staff to promptly attend to urgent complaints as per work orders & phone requests
Supports staff in day-to-day tasks as required
Maintains a contingency plan for providing suitable replacement of staff at the time of absence
Arranges for the deployment of technicians to promptly attend to urgent complaints as per work orders & phone requests.
Keeps abreast of new developments or demonstrates keenness in learning about the assigned field of specialization.
To deliver high quality, prompt and courteous Facilities Management services in support of customers’ business needs in a safe working environment
To liaise with the Client’s representative regarding all matters outside of agreed delegated levels of authority
To provide training, management and guidance to directly employed staff in accordance with contract and works within the guidelines of the client’s and company’s
Support the implementation of Environmental Health and Safety (EHS) related activities and programs
To meet KPI requirements set by management from time to time.
Performs any other related duties as required.
ACCOUNTABILITIES:
Guide and upgrade staff technical and management competency
Assist in the preparation of site standard operating procedures (SOPs)
Generate, collate and submission of monthly reports
Review work request, approval and issuing work order, ensure work on time schedule
Training and development of staff
Provide effective technical advice and solution to client
Introduce continued improvement and optimization operation of Facility systems
Perform emergency support duty, if required
To assist in the Planning, coordinating and controlling all operational activities in accordance with pre-arranged operating plan and programs.
Assist in the Operational execution according to the Contract Documents

Estimations, Surveys, Transition, Allocation, vendor selection, recruiting, manning, PPM designing, Operations, client retention, variation to contract, client management & relationship, SLA and KPI management, managing output and input based contracts, subcontractors management and achieving desired results.

Estimations, Surveys, Transition, Allocation, vendor selection, recruiting, manning, PPM designing, Operations, client retention, variation to contract, client management & relationship, SLA and KPI management, managing output and input based contracts, subcontractors management and achieving desired results.

Coordinate managing of all cleaning contracts on daily basis.
• Ensure that any issues or conflicts are resolved satisfactorily in order to maintain high service levels expected by all clients and customer groups.
• Responsible for the coordination and implementation of the contract start up phase to including but not limited to the following aspects;
• Initial project planning
• Project logistic planning
• Sourcing of suitable staff with required skills and competencies
• Agree with clients to cleaning frameworks, scope of works, cleaning schedules
• Ordering of cleaning chemicals, material and equipment as required
• Liaise with Line Manager on required basis
• Regular communication meetings with the client in the initial stages and throughout the cycle of the contract
• Coordinate staff induction and attendance of all compulsory on-job trainings
• Regular site visit, audits, contract performance reviews
• Time & attendance; Invoice review
• Work closely with other operational / admin team
• Carry out site visits to include HSE site survey and risk assessments for every new site where cleaning services are to be provided.
• Scope of site to determine manning levels, optimal cleaning material and equipment needed to deliver quality cleaning services.
• Provide details for the costings required in preparation of new as well as existing customers’ business proposals.
• Input required on agreeing cleaning SLAs with set KPIs and Performance Indicators.
• Coordinate with Estate department transportation requirements to ensure staff arrival on site as per agreed shift timings and clients’ requirement.
• Liaise with Estate department to secure required number of bed spaces for the projected new arrivals.
• Place orders for required uniforms, PPE and other items will in time and prior to staff mobilization timeframes.
• Coordinate daily/weekly staff briefings and devise tool box talks calendar for supervisory team to follow.
• Coordinate staff attending compulsory induction, HSE and on-job specific training. Ensure training records are kept up to date.
• Verify staff attendance details to ensure that any absenteeism, sickness or staff away on leave has been reflected in attendance register
• Verify that payroll details reflect those of agreed contracted hours and are in line with attendance hours.
• Verify invoicing details to ensure that services are being recharged at agreed contractual rates, to include cost of cleaning material, consumables and equipment where applicable.
• During the contract cycle, coordinate - schedule and conduct regular site visits on contract performance. Collect data, analyse finding and formulate a plan of an improvement for any area of concern.

Having a wide range of experience in services related to waste and environmental management, laundry, landscaping, concierge, housekeeping, Pest Control and cleaning services as a Area Manager - Soft Services Ito deliver contractual SLAs and ensure profitability with the operations. Responsibilities Manage the operations efficiently and cost effectively to meet the contractual SLAs ensuring all services are delivered within a safe environment. Develop business continuity plans Resource planning for materials, equipment, manpower and contractor services.



Client relationship management, report writing, site audits and Budget planning and financial management. Team recruitment, development and performance management.
Posses a diverse range of responsibilities and experience with a large operational team but being a vital part of the operations. I lead, control, manage and improve the provision of Soft Services within a defined geographical area with multiple sub contractors to meet commercial, financial, customer service and quality requirements in the most effective manner.
Manage the Profit and Loss account for the area by working within budgets, closely managing, as well as identifying ways to drive efficiency savings through reducing surplus hours, over time, sickness, materials and consumables.
Manage the standards of service delivery and KPIs in Cleaning and Office Management to meet the contractual obligations, ensuring service quality is consistently delivered throughout all sites.
Ensure customer and contractual requirements are met by ensuring their team is providing a consistent quality service across all sites within their defined geographical area. By keeping in regular contact with the customer, will look for ways of improving standards, as well as looking for ways to add value by providing a range of solutions that meets the customer’s requirements.
Creating a culture that embraces change and will look to build customer satisfaction by communicating the benefits of any existing or new innovation in technology, cleaning methods or products to both customers and their team. Ensuring that all audits, reports, timesheets and requests for information are completed within the required timescales.
Ensure achievement of KPI cleaning targets in accordance with the contractual SLA’s
Inspection and verification of cleaning records and ensure that they are stored for audit purposes;
Conducts internal audits/monitoring of cleaning service provision (report, actions & follow-up);
Set up trials for new chemicals/equipment and collate results in for of presentation to Cleaning Manager;
Review volume/expenditure of consumable items and suggest cost saving options;
Management and supervision of a large cleaning team of Housekeeping Supervisors and Housekeeping staff to Ensure they deliver the cleaning standards.
Sub-contractor Management
Control and monitor performance of service provider and planned/preventive maintenance in accordance with agreed contract.

Hospital Operations:
Waste Management, Segragation of;
(a) General Medical Waste (b) Infectious Waste (c) Hazardous Waste (d) Radio Active Medical Waste
Over looking it is carried out as per the color coding with adequate HSE requirements with appropritate vendor has mandatory license and following right methodology as per municipality requirement and guidelines.
Over looking of Pestcontrol services, service reports, methodology
Preventive, Correctivea and Reactives services to be executed
Choosing and usage of the right environmental friendly chemicals
Applicable and right hygine supplies
Cleaning by right color coding
Designing of PPM
Allocation of right staff at right locations with good customer services
Daily, weekly, monthly site audits
Daily, weekly, monthly trainings
Estimations/, Budget control, Surveys, Vendor Selction

Being responsible for - Coordinating, managing and delivering cleaning services within the premises such as Malls, Airports, Car parks, ancillary buildings, and offices;
 Ensure achievement of KPI cleaning targets in accordance with the Agreement;
 Inspection and verification off cleaning records and ensure that they are stored for audit purposes;
 Check cleaning work orders within the Maintenance Management System (MMS) and close out all tasks within the respective month;
 Conducts internal audits/monitoring of cleaning service provision (report, actions & follow-up);
 Set up trials for new chemicals/equipment and collate results in for of presentation to Cleaning Manager;
 Review volume/expenditure of consumable items and suggest cost saving options;
 Management and supervision of a large cleaning team of Housekeeping Supervisors and Housekeeping staff to ensure they deliver the cleaning standards;
 Sub-contractor Management
 Coordinate with manpower supplier to ensure deployment levels are achieved in accordance with the Contract
 Verify and approve records for manpower KPIs at the end of each month and provide any clarification as required
 Control and monitor performance of large equipment service provider and planned/preventive maintenance on the large equipment in accordance with agreed contract
 Monitor the services provided by the Waste Management, Pest control and Feminine Hygiene subcontractor and provide feedback to Facilities Manager.
Bidding:
Key Accountabilities
 Preparing, writing, managing and submitting all necessary information required for the successful submission of proposals through PQQ/RFI/RFQ/ITT and BAFO stages. In managing the bid, will assign, track and control the requirements of the proposal through to submission and any subsequent clarifications.
 Ownership of the tender process from initial Bid Decision through to submission, including tight control over time management of the process and proposal team inputting into the response
 Work with the Bid Director to conduct an initial review on all suggested proposals submitted by business development teams, highlighting any items for Senior Management attention with attention to Bid/No Bid decision.
 Responsible for producing articulate and informative proposals containing a well-defined overview of the group’s technical and managerial capabilities for existing and prospective clients whilst ensuring compliancy with all requirements.
Key Account Management:
Being responsible for developing long-term relationships with my portfolio of assigned customers, connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
 Operate as the lead point of contact for any and all matters specific to your customers
 Build and maintain strong, long-lasting customer relationships
 Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
 Ensure the timely and successful delivery of our solutions according to customer needs and objectives
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 Forecast and track key account metrics
 Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
 Assist with high severity requests or issue escalations as needed

Leading the Bidding and Enquiries, follow up on the gaps, inclusions and exclusions, formulating the proposal, submitting the proposals, subsequent meetings, negotiations, and involvement in pricing and managing the contracts keeping an eye on the estimates, SLAs and KPIs and their renewals.