Retail Store Manager
Dual Investments
Total years of experience :17 years, 2 Months
• Completing store operational requirements by scheduling and assigning employees; following up on work results.
• Recruiting, selecting, orienting, and training employees.
• Maintenance of the store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Identification of current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand products requirements.
• Ensuring the availability of merchandise and services by approving contracts; maintaining inventories.
• Maintenance of the stability and reputation of the store by complying with legal requirements.
• Continuation of the operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contribution to team effort by accomplishing related results as needed.
• Reporting by collecting, analyzing, and summarizing information.
• Maintenance of inventory by checking merchandise to determine inventory levels; anticipating customer demand.
• Visual Merchandising coordination and supervision.
• Training the store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Helping customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Competition evaluation by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
• Purchasing inventory by researching emerging products; anticipating buyer interest; negotiating volumes; placing and expediting orders.
• Sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintaining quality service by establishing and enforcing organization standards.
• Contributing to team effort by accomplishing related results and achieving sales targets.
• Ensuring high levels of customer satisfaction through excellent sales service
• Assessment of customers needs and providing assistance and information on product features
• Welcoming customers to the store and answer their queries
• Following and achieving department’s sales goals on a monthly, quarterly and yearly basis
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discuss available options
• Processing POS purchases
• Cross selling and upselling products
• Handling of exchange and returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Responsible for new sales in the assigned territory, against a fixed quota via prospecting, qualifying and deal closing
• Management of client relationship through all phases of the sales cycle.
• Providing consultative solutions sales process to prospects.
• Development and maintenance of prospect and customer list in the CRM system.
• Gathering competitive & market intelligence information.
• Supervising subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Establishing sales goals for the team, with specific personal goals, encouraging multiple selling and reviewing incentive updates.
• Plan, organize, and direct overall workplace functions; coordinate time, vacation schedules and staff coverage; establish workplace procedures; authorize billings/expenditures; maintain records.
• Providing and demonstrating selling and marketing techniques.
• Coordination and liaising between agency or work unit and other agencies, work units, organizations, suppliers, etc.
• Inventory processing.
• Completing hands-on application work on technical service projects for existing products and new products entering the commercialization phase.
• Conducting, under guidance technical comparison, of the products vs. competitive products in industry specific application tests and provides the respective results/analyses/path forward.
• Complete technical application tests of products for troubleshooting to derive product recommendations and/or formulation recommendations by using multiple product lines of the portfolio and for support of growth opportunities and recommendation of next steps.
• Performing of technical testing and assessment of individual products via application testing and other analysis, providing others with respective results/analyses and recommendation of next steps.
• Ensuring and working in compliance with EH&S and ISO standards.
Bachelor of Chemistry and Oil Processing
Chemistry Specialization – Lab Assistant