Receptionist
Marriott hotel
Total years of experience :12 years, 4 Months
• Welcome guests during check-in and giving a found farewell to guests till check-out;
• Handling guests complains and concerns in an efficient and timely manner;
• Overseeing VIP guests, arrivals and departures;
• Coordinating and multi-tasking job duties in a busy environment;
• Should possess detailed information about the Hotel, city as well as the competition;
• Detailed information regarding arrivals and room requirements;
• Have up to date information on daily room occupancy;
• Providing excellent customer service as per hotel standards;
• Greeting guests as they enter and exit the hotel;
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities;
• Allocate rooms to all arriving guests;
• Maintain up-to date information on room rates, current promotions, offers and packages.
•Full cycle of work with a position:
-search of the candidates of top and middle level through recommendations, databases, headhunting, professional networks;
-primary telephone interview;
-carrying out personal interview;
-preparation of the curriculum vitae of candidates;
-representation of the candidate to the client;
-the organization and control of meetings (candidates with client);
-control of input the employee in working process;
•Participation in various student's exhibitions;
•Carrying out meetings with partners of agency, participation in tenders;
•Working with a corporate database.