Customer Service Agent
M. H. Alshaya Company
Total years of experience :14 years, 2 Months
Job Title: CMC - Group Customer Service
• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Excellent customer service, even to difficult callers
• Problem-solving skills necessary to keep customers and clients satisfied
• Multitasking skills to continue speaking to a customer while searching for information
• Ability to remain calm in stressful situations
• Desire to learn more that can be applied to the job
• Strong work ethic leading to efficient and complete service
• Great sales experience and persuasion techniques
• Ability to work a telephone switchboard
• Familiar with multiple computer programs and systems with a capacity to learn others
• Frequently attend educational seminars to improve knowledge and performance level
• Serves visitors by greeting, welcoming, and
directing them appropriately and create a positive
first impression of the company. Notifies company
personnel of visitor arrival.
• Booking meetings.
• Arranging couriers.
• Keeping the reception area tidy.
• Answering and forwarding phone calls.
• Screening phone calls.
• Sorting and distributing post.
* Social media Marketing such as Instagram, Facebook, Exhibitions, photo shots.
* patient registration
* admissions Clerk
* Medical File Clerk
* Medical Customer Service Representative
* Schedule and confirm patient diagnostic appointments and medical consultaions
* compile and record medical charts, reports and correspondence.
* Answer telephones and direct calls to appropriate staff
* Operate office equipment such word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, medical reports
*transmit correspondence and medical records by email.
•Executive Secretary for (Accounts & Finance) departments.
•Preparing, tracking and follow up on the Bank transactions
•Maintaining all files & records, handle telephone calls, day-to-day correspondence.
•Receiving /replying daily emails for any queries.
•Open, sort, and distribute incoming correspondence, including faxes and email.
•Prepare responses to correspondence containing routine inquiries.
•Make travel arrangements for executives.
•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
•Supervise and train other clerical staff.
•Performs a variety of administrative or executive support tasks that are highly confidential and sensitive.
•Produces a variety of documents, charts, and graphs in final form.
•Coordinates and facilitates the administrator’s or executive's calendar to arrange appointments, meetings, and conferences.
•Knowledge of office practices, processes, and computer software programs.
•Ability to perform mathematical calculations.
•Knowledge of human resource practices.
• 5 years work experience in office administration at Al Khaldiya Electronics Co. - (HP Compaq & Philips Medical -Kuwait).
• Administration assistant for Three departments (Medical, HR & Computer)
• Knowledge in organising & closure of tenders handled by employees.
• Ability to coordinate, plan & support the daily operational & administrative functions.
• Ability to Multitasking to handle work pressure & smoothly accomplish all work tasks.
• Demonstrated capacity to provide comprehensive support for executive level & staff demands & requirements.
• Diplomatically resolved & handled customer's complaints on as-needed basis
• Identify administration priorities & follow instructions to solve issues in initial phases and make decisions independently.
• Knowledge in company and departments organizational structures, policies, procedures, rules, and regulations.
• Directed day-to-day office operations, providing fundamental support to company Executives and operations & sales consultancy teams.
• Responsible for management administration work (Letters, Memos, Petty cash & Filling).
• Follows up and prepare requests for embassy visas, employees experience certificates, booking travelling tickets, renting cars & hotel reservations.
• Support HR department for tracking Employee records such as: contracts, staff absence, time attendance system, holidays & annual leaves.
• Maintaining all files & records, handle telephone calls, day-to-day correspondence.
• Preparing invoices for Sales, customs, Bank application such as: bank guarantee & swift remittance application.
• Handling the distribution of incoming/outgoing posts & faxes.
• Ordering office stationary and other general office supplies and equipment and ensure supplies are kept at a consistent level.
• Handling & follow up with courier agencies & preparing AWB.
• Handling 15+ employees’ requirements on daily basis.