Cavendish Maxwell
Cavendish Maxwell
Total years of experience :10 years, 6 Months
Overseeing opening of Oman and Abu Dhabi Offices, while managing quality assurance programs for the current Dubai office, supervising monitoring existing processes and analyzing their effectiveness and creating strategies to improve productivity and efficiency.
Maintaining office services by organizing office operations and payroll; controlling correspondence; designing filing procedures; preparing systems reviewing and approving supply requisitions assigning and monitoring clerical functions.
As a floor Manager at Emirates Towers, my responsibilities include
- Selling office spaces
- Account manager for all Emirates Tower clients
- Manage client accounts ensuring highest level of service for all who opted for the service
- Conduct “Client Feedback” meetings to assure clients satisfaction
- Business development to assist with growth of business
- Generating leads by attending networking events and marketing the brand
- Develop sales activities assigned
- Dealing with direct customer queries
- Complaint handling; Daily reporting and monitoring to ensure customer satisfaction
- Regular business improvement meetings and updates with management team
- Monitoring outstanding and over dues
- Managing and training a team which includes a personal assistant, receptionist and an office assistant
Providing complex office administrative support in the areas of procurement, budgeting, report preparation and staff communication; communicating Exceptionally with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.
Experienced professional with excellent ability to multi-task while remaining highly detail oriented and adaptable.
Strong capability to improve efficiency ensuing from proven organizational skills with experience in setting- up new systems, coordinating meetings, tracking and record keeping.
Strong analytical skills including the proven ability to problem solve with a multi-faceted perspective
Demonstrating flexibility in accordance to shift patterns
Handling a variety of customer related issues
Happy to accept additional shift requirements to compliment busy periods of traffic
Recognized by Senior crew members as achieving a particularly high level of service
Successfully completed an extensive training program in Safety and Emergency procedures,
First Aid, Security and Restraint Techniques.
Maintaining the airline's renowned 5 star customer service
Ensuring the safety of all passengers throughout the duration of the flight
Delivering food and beverage services, often within very short time frames