Senior Manager, Strategic Programs
Cleveland Clinic Abu Dhabi
Total years of experience :13 years, 7 Months
Ensured seamless departmental operations by steering in-house teams and external Consultants of up to 10 persons per program. Increased productivity and reduced workforce cost for 5 years by leading Workforce Plan for Human Capital worth $1.5M. Established organisational wide robust customer relationship management strategy worth $8M, including procuring solution, directing organisational change through education and training, as well as standing up a new CRM function. Managed program execution from initial designs to completion, including building design, to construction to business and clinical readiness.
•Achieved 1.5K patient visits target by administering access to care program, involving 40 work streams.
•Secured $12M and insurance denial rate cut by 50% through improvements in charge and data capture.
•Saved $35M by directing supply chain savings initiative that includes overseeing slow and non-moving stock in the Distribution Center.
•Ensured efficient flow of information by delivering enterprise level communication device program for over 3K physicians.
Established Etihad's first Cargo Loyalty Programme that includes supervision of remote development teams in UK. Improved email campaigns to Etihad's customer base by executing Salesforce email campaign tool. Managed national and international team of 20 people as well as developed and reported project delivery to top management such as VP.
• Generated $5M online revenue by directing complex IT projects for Etihad.com.
• Commended by the executive management for managing IT online sales portfolio worth $6M.
• Increased end-user experience and governed campaign management by overseeing CRM Loyalty deployments.
Administered architects, art directors, designers, interface developers, .net developers, and user researchers to increase productivity. Delivered exceptional support in development of digital proposition. Oversaw digital portfolio of blue-chips client worth $3.5M by leading digital campaigns and ensuring quality. Ensured compliance with project standards by coordinating with client agencies. Directed project efficiently delivering exceptional guideline to junior project managers and streamline project management processes.
•Boosted revenue resulting in accomplishing BT’s digital pre-sales targets.
•Completed project in strict timeline and budgetary constraints.
•Increased productivity as well as optimise team performance to ensure on time project delivery.
Brilliant UK, London
Head of Project Delivery
Generated business for agency by collaborating with Account and Creative Directors. Ensured profitability of ecommerce build projects and built reports to inform higher management, such as Managing Director.
• Admired by executive management for managing agency digital portfolio of worth $1.5M.
• Executed client retention and acquisition strategy that successfully increased client pipeline two times.