Warehouse and Logistics Senior Manager
Lal's Group - Homes R Us LLC
Total years of experience :20 years, 5 Months
Highlights:
Increased the supply chain team’s productivity by 10% by rationalizing the process flow, automated internal processes, contributed to capital budgeting activity for purchase of assets, and employed contract labor at minimal wage rates to complete warehouse activities.
Improved safety records by more than 10% through proper education and training of employees and close monitoring.
Reduced lead time deliveries by 2 days, with an improved Customer Satisfaction levels from 3/5 to 4.3/5.
Enhanced stores delivery efficiency by more than 10%, implemented transportation management system with advanced routing algorithm and reduced operational delays by restructuring loading and dispatch processes.
Achieved a saving AED. 09 Million during the financial year 2015 in maintenance cost by improving workshop productivity by 70%.
Utilize extensive knowledge and skill of transportation logistics to significantly improve efficiency of deliveries by 35%, effectiveness of manpower by 25% and accuracy above 95%.
Planned and executed a challenging relocation project, spearheading efforts to move all company assets and functions to new facilities in accordance with established project timeline and budget.
Achieved fill rate above 97% by increasing warehouse productivity, during FY-2014-15
Facilitated freight movements of import / export shipments to ensure cost efficiency, avoiding demurrages.
Administered export operations to all GCC countries by judiciously selecting and finalizing transport options (carriers, shipping, sea transport, transshipment).
Applied expertise in the implementation of mezzanine floor racking project, across Warehouses.
Successfully managed more than 300 employees in a single location by proper recruitment, training, development and motivation.
Key Responsibilities:
Forecasting and Information Management System:
Control data management warehouse operations in NAVISION system to maintain accuracy and consistency in products, processes and pricing.
Forecast demand and calculate total supply chain costs accurately for proposed new projects to decide on their viability and start up of operations.
Furnish accurate routing information to ensure timely delivery at desired locations with proper coordination to improve customer satisfaction.
Operations:
Invite offers from transporters, enlisted with the company as well as other reputed transporters for different routes for cost comparison, negotiation, cost reduction and contract finalization.
Search for cost saving opportunities through introduction of alternative products, bulk packaging, and source cost-effective suppliers offering the best deals and define long-term price strategy to improve profitability.
Explore new market opportunities by tapping uncovered territories to identify potential customers and offer bulk price discounts for market expansion and revenue growth.
Monitor quality of all products and operations and conduct periodic audits to provide feedback for improvement and upgrade quality of products and services.
Implement single point of control (SPOC) in all back offices of the warehouses to administer, control and improve warehousing efficiencies in operations.
Human Resource Management:
Identify skill, knowledge and manpower strength gap in supply chain function and recruit right people as per requirements.
Plan, organize and conduct appropriate training programs as per training needs identified on the job on an ongoing basis as well as during annual performance appraisal exercises, include training on safe work procedures and safety standards.
Work out key responsibility areas during annual performance appraisals jointly with each employee in order to achieve business targets planned during the next year, monitor actual progress on periodic basis for feedback and improvement.
Highlights:
Successfully implemented Oracle 13 WMS as a single point of contact for all the end users of the organization and resolved all issues in conjunction with the implementation team.
Increased warehouse productivity by over 15% by process flow redesign, automation of capital asset purchase system and by utilization of contingent workforce as required thereby reducing labor cost during the financial year 2014.
Improved safety records over 25% by training, counseling and enforcement of safe work practices amongst the employees.
Achieved improvement in on time stores delivery by implementation of transportation management system with improved algorithms and reengineering of loading and dispatch processes.
Consistently achieved fill rate of more than 97% during the period 2010-14 with an inventory holding of 33, 800 SKU’s and value being AED. 84 Million, with team strength of 98 staffs, achieving 13 Showrooms & customer deliveries.
Reduced customer complaints by 10% during the year 2014 by implementation of corrective steps based on previous customer feedbacks.
Saved AED 6.5 million AED during the years 2013 & 2014 in repair cost by increasing the workshop productivity by 70% after Oracle WMS implementation.
Facilitated freight movements of import / export shipments to ensure cost efficiency.
Achieved overtime reduction more than 25% by setting the same as a KPI in warehousing operations and monitoring and controlling with right strategy.
Planned and executed a challenging relocation project, spearheading efforts to move the group assets and functions to new facilities in accordance with established project timeline and budget.
Developed a robust corporate portfolio and achieved corporate sales worth more than AED.650, 000/- by identification of potential customers and finalization of sales contracts.
Exhibited excellent skills in customer service in a cost effective manner with focus on key customer satisfaction parameters.
Successfully managed more than 450 employees in a single location by recruitment, training and development of right people.
Key Responsibilities:
Operations:
Enlisted new vendors as per predefined qualifying criterion and carried out periodic vendor evaluation with feedback to ensure improvement in performance.
Invited quotes from multiple vendors to finalize long-term purchase contracts and negotiated and secured most competitive prices.
Reviewed inventory status, triggered procurement action for replenishment of stocks of fast moving items and identified slow and non-moving items for periodic discount sale to optimize inventory holding.
Instituted proper quality control system for inspection of all incoming products to accept products meeting defined quality parameters.
Studied existing processes, carried out periodic audits and submitted report to management for approval, to standardize and improve the same.
Imports and Exports:
Coordinated with central distribution centre in Dubai, foreign as well as with indigenous suppliers as per INCOTERMS, local container freight stations using cross docking, wherever possible in imports.
Guided the operations of regional distribution centre for home centre supply chain function to improve customer satisfaction and retention.
Supervised and guided the team in prompt and accurate completion of shipping and export documentation as per prevailing law to ensure compliance.
Highlights:
Consistently achieved fill rate of 100% during the period 2001-04, by improving picking productivity.
Achieved nil discrepancy during physical stock verification, year after year, during the period 2001-04, by improvement in recording of receipts and issues in the WMS as well as by physically storing the items in system designated locations.
Fulfilled 100% service level agreement conditions on customer logged calls for complaints in 24 X 7 on line system for 4 consecutive years from 2001-2004.
Key Responsibilities:
Imports & Exports:
Received shipments of computers from DELL, Malaysia and Singapore, physically verified quantities and conditions with the shipping documents to enter receipt details in Oracle WMS 12.
Verified the details of the orders, where the computers are to be shipped to arrange shipping as per shipping instructions and update dispatch records in Oracle WMS 12 system.
Operations:
Introduced regular physical stock verification in the warehouse to cross check with system stock records to identify discrepancies, if any, for corrective actions.
Monitored Inventory-Holding, initiated dispatch advices for replenishment of stocks of fast moving items and identified slow and non-moving items to finalize disposal action for optimization of inventory holding; prepared and submitted relevant reports.
Checked packages received with computers from DELL for inspection of soundness, recorded damages, if any, to report to the relevant authority for replenishment of stocks and insurance claim process.
Examined existing processes, conducted periodic audits, prepared and submitted reports to management for approval, to implement standardized and efficient processes.
Key Responsibilities:
Received imported shipments from foreign suppliers and indigenous shipments from local suppliers in customs bonded warehouses after prior intimation to customs authorities and maintained proper records as per customs approved procedures.
Organized proper examination and assessment of the goods stored in the customs bonded warehouse by customs authorities before moving them out of the bonded area.
Filed required import documentation for warehousing in the customs bonded warehouses immediately after arrival of the goods from the suppliers.
Arranged payment of customs duty to the customs authorities based on the duty assessment order before moving the goods into own area.
Maintained records of imports and exports, and goods stored in the bonded warehouse in the SAP Warehouse Management System, and ensured maintenance of documents as per customs procedures.
Claimed duty drawback from customs authorities for already duly paid goods, as and when they were exported, with proper supporting documents, airway bill or bill of lading.
Overseeing the receipt and storage of incoming items
Processing orders and planning the dispatching of products
Showroom Replenishments within the territory - Muscat & Salalah
Inter Unit Transfer of items within Oman
Monitoring space and tracking stock levels
Setting aside storage areas for new stock
Planning rotas
Meeting productivity targets
Maintaining of Inventory in Material Control Systems, an ERP based in-house software
Maintaining automated storage and retrieval systems
Recruiting, disciplining and training staff, as per Warehouse requirements
Ensuring security arrangements are in place
Scheduling equipment maintenance and replacing when required
Ensuring products are stocked correctly and safely (especially chemicals and food, that could be pretty dangerous)
Presentation Skills as per Top Management requirement.
Monthly MIS
ISO 9000 certification
Strategically managed the manufacturing warehouse in compliance with company’s policies and vision.
Oversee receiving, warehousing, distribution and maintenance operations
Setup layout and ensure efficient space utilization
Initiate, coordinate and enforce optimal operational policies and procedures
Adhere to all warehousing, handling and shipping requirements
Manage stock control and reconcile with data storage system, Fill rate above 95% achievement
Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.)
Receive feedback and monitor the quality of services provided within the Manufacturing Unit.
Successfully one of the core team member in implementing of "FOURTH SHIFT", a SAP ERP across all departments(Sales, Marketing, Accounts, Stores, HR, Engineering, Receiving & Quality, in regards to the manufacturing departments requirements within the group.
Conducting of training programs before and after implementation of FOURTH SHIFT.
First Year - 378 Marks out of 600 Marks - 63% Second Year - 399 Marks out of 600 Marks - 66.5% Third Year - 625 Marks out of 900 Marks - 69.4%
over all Distinction Marks
Over all Second Class