Senior information security specialist
LTIMindtree
Total years of experience :5 years, 11 Months
• Working in L3 escalation team for DLP product support.
• Responsible to work in coordination with Microsoft DLP developer team to recreate DLP policies and test the result to get the output raised by multiple clients.
• Regularly sharing insights and updates on Microsoft products with team members through knowledge sharing sessions, emails and collaborative documents.
• Responsible in conducting root cause analysis for cases, issues and bugs reported by Microsoft’s Client and proposing potential solution.
Responsible for administration of the Data Loss Prevention (DLP) environments and monitoring and
responding to the alerts/incidents that generate through the tool. Having hands-on experience with
Microsoft, Broadcom, and Palo Alto DLP.
Responsible for monitoring and responding to alerts/Incidents generated through different sources
i.e., Emails, Web, SharePoint, OneDrive, Teams, Endpoint device, Cloud applications etc.
Manage and escalate incidents generated for Data at rest (Network and Data Shares).
Escalating DLP incidents & owning it is remediated. Also, focusing on whether there is a need to raise
data breach requests.
Experience on Varonis DatAdvantage tool which is used for monitoring data share activities/logs.
Responsible for Maintaining DLP technology and supporting configuration of policies based on EMD and
company policies.
Majorly supported the migration project of DLP functionality from Broadcom to Microsoft DLP.
Working on refinement of DLP incidents to reduce manual efforts while triaging incidents basis on different
workflow i.e., False positive events/events with no risk or based on policies i.e., Encrypted Data or PII Data,
strictly confidential data etc.
Periodical catchup with Microsoft Engineers/SMEs for issues raised with Microsoft regarding tool issues &
feature requests.
Working with vendors (Microsoft and Deloitte - Broadcom) to implement and support DLP technology,
identifying gaps, troubleshooting, and upgrading and refinement.
Ability to communicate security, data protection, data loss prevention related concepts to a broad range of
technical and non-technical staff effectively at organizational levels.
Supporting TLS domain project i.e., maintaining, and recertifying list of domains added to TLS on DLP
tool. Working in conjunction with Supply Chain Security, Procurement Team, and Project owner to
complete recertification project.
Responsible for administration of the Data Loss Prevention i.e. whitelisting Email domain and websites based
on business requirements and approvals.
Conducted training sessions regarding operations of Microsoft DLP for entire Data Security Team.
Supported Disaster recovery activity i.e., monitoring and testing of Security Application operations during DR
activity.
Experience on ServiceNow Ticketing tool.
Providing technical support over the phone to all users phone/e-mail/Chat promptly & effectively for all the
IT issues/requests.
Supporting and coaching a team of technical support associates & conducting training sessions and buddying
up with new hires in team.
Dealing with Complex/escalation cases of Team members.
Queue Management - Monitoring and assigning work to team members.
Worked in collaboration with Manager and Conducting assessment of Team members.
Taking ownership of faults and managing them in a logical and methodical manner. Conducting full and
thorough diagnostics with end users to enable first point of contact fault resolution.
Configuration and Maintain compliance with all company policies and procedures on BYOD/Corporate
devices.
Responsible for setting up Multi-factor Authentication for End users.
Responsible for maintaining device compliance on Azure Active Directory and Intune.
Responsible for disabling Exit employee device and removing company resource from the device through
Azure Intune (MEM) portal.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Support services for Microsoft related technologies/Products: Exchange, SharePoint, OneNote, Office etc.
Supports users for Network and VPN related issues for users working remotely.
Supports several internal application issues.
Responsible for configuration of Cisco Desk Phone and Cisco Communication app (Cisco Jabber and Cisco
WebEx) via Cisco Unified CM Administration.
Responsible for creating and maintaining Data room accounts for Internal and External users for sharing file
via FilesAnywhere Portal (File sharing portal).
Responsible for creating and updating KB articles for Internal app.
Solely responsible for creating and updating KB articles related to MS Teams licensing and features.
Providing 1st line support for ERP (Infor Lawson).
Assisting users to get access to Network Folder/Project Folder.
Coordinating with Information Security team/Exchange for Whitelisting Application/Website/Emails related
queries.
Coordinating with Local Site support team for Hardware issue.
Supporting coordination with 3rd Party support organization for access/request related to 3rd party
software/Application issue.
● Experience on ServiceNow Ticketing tool.
● Performed password administration and access support for Active Directory and several internal/proprietary
systems and applications.
● Providing technical support over the phone to all users phone/e-mail/Chat promptly & effectively for all the
IT issues/request
● Responsible for working incidents & requests coming through Offline channel (ServiceNow Offline queue).
● Handling Microsoft Office and corporate application support on Windows 10, Windows 7 physical and virtual
environment (Citrix).
● Handling 1st Line hardware issue for Windows 7/8/10 Surface Pro, Laptop, Physical PC & TCD (Thin Client
Device).
● Supporting major Office365 application and Windows related issue/request.
● Supports Service desk in creation of Knowledge Base development.
● Support Citrix related issue. Supporting user remotely through different remote tools.
● Established service by walking callers through new installations and configurations.
● Improved caller capabilities by providing additional documentation; recommending training courses.
● Responsible for User Id & email address creations.
● Assisting users on gaining access Share mailbox/share drive/Network Drive.
● Handling DL/Mailbox Creation, modification, and termination. Also handling issues related to
account disablement.
● Aiding users on installation of email application on device.
● Working on Email ticket & regular follow up with the user & resolver groups to get quick fix by meeting SLA.
● To keep an eye on high ageing tickets and drive them towards closure by discussing it on an everyday call
with the respective teams.
● Drive all major incidents towards timely resolution and get Post Incident Review done for the same to avoid
the recurrence of the incidents.
● Responsible for collecting information through a customer conversation, accessing support tools, and
additional support staff (service resources) if needed.
I have completed my Graduation in full time in Bachelor of Science in Information Technology (BSc.IT)