وطن Sakhuja

Prepare design presentations and proposals for staff or customers.
 Prepare or monitor project schedules, budgets, or cost control systems.
 Develop plans or budgets for network equipment replacement.
 Generation of standard project documentation including Low Level Design, Network implementation Plan(NIP)and Network Ready for Use(NRFU)
 Preparing Solution Design Documents for customer during bid stage
 Presales and Post sales manager leading a team of 20 engineers
 Explain design specifications to integration or test engineers.
 Service delivery Management, collaborating with all the vendors or subcontractor or any third parties and
 Leads all vendor certifications for company like Cisco, HP, Huawei, Avaya, Juniper etc...
 Lead Proactive and Reactive Service & Support offered by CGC to its customers including troubleshooting and resolving highly complex customer network problems across a broad range of technologies.
 Plans training to other Engineers as well as real-time escalation response for support issues.
 Strategic direction of organizational development to introduce new policies and procedures.
 Lead different cross - functional teams to interact different technical teams on other projects.
 Assist different business units in PIP and Master Integration Plan preparation for design and implementation phase.
 Involve as a key responsibilities on Proof of Concept (POC) to business customers on new technologies.

 Analysis and diagnosis of highly complex networking problems.
 Simulation of networks in test labs to resolve highly complex problems and compatibility issues.
 Working closely with Account Managers and other engineers to plan sales strategy, develop proposals, and deliver customer presentations and demonstrations to esteemed customers.
 Generation of standard project documentation including Low Level Design, Network implementation Plan(NIP)and Network Ready for Use(NRFU)
 Leads Plans and execution of highly complex Network Upgrade and Network Migration activity.
 Getting detailed requirements from customer and building the perfect BoM with the pre sales team.
 Service delivery Management, collaborating with all the vendors or subcontractor or any third parties and delivering the required services to the customers on the specified time frame.
 Transactional Projects
 Project Consulting role
 Leads implementation workshops.
 Lead Proactive and Reactive Service & Support offered by AEC to its customers including troubleshooting and resolving highly complex customer network problems across a broad range of technologies.
 Plans training to other Engineers as well as real-time escalation response for support issues.
 Strategic direction of organizational development to introduce new policies and procedures.
 Lead different cross - functional teams to interact different technical teams on other projects.
 Assist different business units in PIP and Master Integration Plan preparation for design and implementation phase.
 Involve as a key responsibilities on Proof of Concept (POC) to business customers on new technologies.

 Responsible for the customer’s having issues with their links such as Internet Browsing is slow. Their link is down (Lease Line, ISDN, IPLC, ATM, FR, MPLS- VPN, and SONET-SDH).
 Handling all the network issues from configuration to their internet, MPLS-VPN which includes Data
 Reporting and analyzing the Design issue in Network and then rectifying it
 Working with Centralized Fault Management Team of NOC
 End to End resolution to the customers when their Link is down, High Latency, Low Reliability etc
 Coordinating with Last Mile Providers like BT, AT&T, SingTel and all the other major players of Telecom in the world.
 Escalating the case to higher levels following the Escalation Matrix.
 Coordinating with our regional teams and dispatching the technicians on site if required.

 Responsible for handling Network issue of Wireless Home Network of clients of McAfee on telephonic support
 Responsible for Router configuration and Antivirus Instillation and Antivirus Removal on client PC remotely
 Working on MacAfee: virus scan, firewall, spam killer, privacy services and wireless home n/w security
 Escalation to Service Provider (BT) if there any Telco issue
 Coordinating with the Service Provider to give the resolution in the provided SLA