VELMURUGAN ARUMUGAM

Head-IT , Datacenter, Service Delivery at QATAR AIRWAYS

• Qatar - Doha
• July 2014 to October 2018

Qatar Airways, Doha, Qatar July 14 - Present
TS Manager-Enterprise Management Systems

Regional Datacenter & Service Delivery Management:

 Provide expertise in defining and improving Datacenter, Service Delivery, Security of Qatar Airways computing environment
 Heading 2 x 200sqm of datacenters (Tier II & Tier III), 50+ hub rooms, 200+ application services for different business units
 Work with regional service line managers, regulatory staff
 Perform senior level training and awareness within the respective region
 Manage identity & access control delivery
 Deploy standard operating procedures for critical services

Technology Service Management:

 Infrastructure Design, Architect and Delivery Management
 Service assessment and Improvisation
 Project Delivery & Management
 Identify and manage IT technology gaps and mitigate
 Consolidation and Optimization of Infrastructure Services & Tools
 Successful migration of Disaster Recovery Site (Tier 0/1 and Tier 2 application, DB and Services) to New Data Center with high performance

Migration / Project Management:

 Data center transformation
 Critical Large Scale Project Management & Infrastructure platform migration
 Technology readiness to support business process migration
 New center / facility buildout in the region