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Venicia Monis, Key Accounts Manager

Venicia Monis

Key Accounts Manager·Creative Minds Trading LLC

United Arab Emirates

Master's degree, Botany

Work experience

Total years of experience: 21 years, 6 months

Key Accounts Manager

February 2014 - Present

Creative Minds Trading LLC

Dubai, United Arab Emirates

February 2014 - Present

REPORTING TO : Managing Director & General Manager of the Company.

JOB DESCRIPTION:
To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation.
Responsible for liaising between the client and other staff to coordinate advertising campaigns.

•Consistently developing innovative and creative ideas and solutions for client campaigns
•Building client relationships; listen and understand individual client requirements and
Consistently meeting if not exceeding their expectations.
•Developing a clear understanding of your clients’ brand(s), category and customers
•Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
•Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary.
•meeting and liaising with clients to discuss and identify their advertising requirements & POS;
•working with Factory & creative team to devise an advertising campaign that meets the clients brief & budget.
•presenting, alongside colleagues, the campaign ideas and budget to the client;
•to brief media, creative and research staff, and assisting with the formulation of marketing strategies .
•liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;
•negotiating with clients and company staff about the details of campaigns;
•presenting creative work to clients for approval or modification;
•handling budgets, managing campaign costs and invoicing clients;
•writing client reports;
•monitoring the effectiveness of campaigns;
•Ensuring all billing is completed on time
•Arranging & attending meetings & Handling other administrative tasks effectively.
•Making 'pitches', along with other directors, to try to win new business for the agency.

Company industry:
Media Production
Job role:
Purchasing and Procurement

Senior Customer Service Executive

September 2007 - September 2013

Petrochem Middle East Fze

Dubai, United Arab Emirates

September 2007 - September 2013

Reporting directly to the organization’s Group Commercial Director as well as the Country Sales Manager. My responsibilities included;
*Being part of the Order processing team. Creating Orders, Processing and ensuring timely delivery of goods to customers.
*Independently Handled and supervised Rohm & Haas/Dow Sales Division as well as Bulk Division. One Point Contact for Customers and Suppliers by Quoting the Customers the price of the Products. *Negotiate the price with the supplier and ensure the customer receives the product on time. Ensure 100% customer satisfaction. *Prepare Original Documents and send it to Customers Bank. *Ensure receipt of timely payment from Customer & ensuring suppliers are paid on time.
*Single point of contact for all existing customer/purchase related inquires/complaints - Ensure timely response & solutions on the pricing, delivery, logistic, finance queries .
*Keep a constant tab on stock levels and ensure this is communicated to Sales Managers in all locations. Also liaise with clients / suppliers as well as senior management in the organizations global offices.
*Ensure Customer/ Supplier data and documents are stored and fed accurately in the system.
*Part of the Pilot team for Launching the JD Edwards system.Train new entrants to the department to ensure they are on par with team dynamics
*Make Daily/Weekly Sales/Purchase Reports and submit to Group Commercial Director.
*Selected “Employee of the Year” in 2008 and 2010

Company industry:
Oil & Gas
Job role:
Purchasing and Procurement

Secretary Cum Sales Co-ordinator

August 2004 - September 2007

Oriental General Trading Inc

Dubai, United Arab Emirates

August 2004 - September 2007

Reporting directly to Managing Director and General Manager of the company.
Job Profile
Handle all the correspondence and all other important tasks independently
Compose and edit all correspondence on behalf of superiors, in their absence.
Prepare and assist the Managing Director during all important meetings locally and abroad

Company industry:
Administration Support Services
Job role:
Secretarial

Education

St Xaviers College, Mumbai

May 2003

May 2003

Master's degree, Botany

India

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Complaint Management
Expert
Complaint Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Complaint Management
Expert
Complaint Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Training and Certifications

Training
Letter of Credit
HSBC
May 2010