Vice President
MCS India
Total years of experience :36 years, 6 Months
• Reporting to the Managing Director and leading a team of 36 Architects for Infrastructure Solution delivery to BFSI, Government, Transport, Health, Corporate, Oil & Gas clients.
• Accountable as the Chief Architect to design and architect in the arena of Enterprise Architecture (TOGAF framework based), SOA adoptions/transformations apart from Cloud and ITSM/IT Infra solutions.
• Managing the Solution Delivery, Client Engagement & Relation Management and Development Strategies along with the responsibilities of the P&L of the company.
• Responsible for leading the design of the overall process structure including creating a process hierarchy that streamlines IT processes and reduces redundancy.
• Providing insight and advice to the clients on emerging process and control frameworks.
• Involved in guidance, and training to the IT leadership and technical teams in each process improvement and change initiative.
• Responsible for delivery of End to End Portfolio Offerings including Product Architecture, Product and Service Design.
• Coordinating with cross functional teams to design, develop, and integrate IT process and procedures utilizing the best practices and industry standard frameworks (e.g. ITIL, COBIT, PMBOK and CMMI).
• Supervised recruitment, training, retention and organization of technical staff.
• Working with all levels within the team and across the organization.
• Principal technical writer/reviewer on proposal efforts.
• To communicate effectively, both orally and in writing the management vision to the team and responsible for synchronised effort for the benefit of all.
• Ultimate responsibility to establish and maintain effective working relationship with other staff members within the organisation as well as with the clients.
• Ensure smooth transition and manage offshore delivery function for the identified services.
• Responsible for the implementation principles and practices of business organization and management.
• Lead, motivate and manage the performance of the team, to deliver a professional, customer focused and high performing operational service that works to an agreed service scope and service level.
• Responsible to ensure appropriate continuous professional development to enhance skills and promote cross-skilling in order to meet and support the demands of the business.
• Drive continuous improvement services to improve quality, cost and delivery of services.
• Reported to the Group CEO of a very large group ( over USD 500 million turnover), in Qatar, for setting up this organization as an IT services company and led it to become the 3rd largest software company in the country.
• Accountable to lead a team of 43 engineers in providing niche technology solutions through strategic partnership with CA, HP, Oracle, Microsoft, Shipcom Wireless, IBM, NetApp and Foundry Networks.
• Managed through the teething troubles of a Start-up operation and established SCM practices, SOA, ITSM, Cloud & Virtualisation domains and practices in the company.
• Responsible for Enterprise Architecture and Strategy consulting, providing Solutions at Enterprise, LOB and Application level.
• Involved in the Enterprise IT Landscape Scoping, Analysis, Design and Architecture using TOGAF ADM, Zachman framework.
• Coordinated with customer Enterprise Architecture/Technical leadership team in defining Strategies, Enterprise Architecture Principles and aligned solutions with customer IT and Business strategies.
• Supported presales activity to do Cost Analysis & budget analysis for both fixed bids & Time and Material projects, Provided technical solutions and support in preparing RFI/RFP.
• Provided high tech products catering to multiple domains like Mobile (VAS), Telecom, E-commerce, Content delivery and Healthcare, to name a few.
• Performed team administration routines as well as team development and people management initiatives.
• Responsible for establishing high levels of service transparency to internal and external customers, business leaders and executives.
• Responsible to bring strategic thought leadership for multi-year planning, build the teams capability, and develop business cases for investment strategies.
• To provide strategic leadership and direction for product technology choices.
• Provide oversight and guidance to Offshore Product Managers in the development and realization of product roadmaps and proof of concepts.
• Drive employee motivation and engagement levels and manage attrition.
• Manage and nurture talent and drive capability development programmes in line future growth plans and Industry standards.
• Serve as mentor for managers and staff, ensuring optimization of skill set enhancement.
• Actively engaged with all stakeholders across on-shore and off-shore continuously.
• Responsible to attract and develop top talent and scale a team in a fast-changing domain and clear pull in relevant talent markets.
• Responsible for client services across planning, developing, executing projects and support.
• Facilitate all pre-sales and sales activities by providing winning solutions.
• Responsible for executing the strategic business plan for the team in Qatar.
• Ensured that all activities and duties are carried out in full compliance with regulatory requirements as defined in the Operational Risk Framework and internal Policies and Standards.
• Financial accountability of delivering product portfolios on time and within budget.
• Reported to the Regional Head and led a large team of 680 resources for the management of business portfolio of over USD 35 million for this leading system integration company in the Middle-East, managing the Solutions and Operations division, focusing on Technology Integration Practice for multiple verticals, leading Solution implementation and Enterprise Application Integration for CRM (SAP and Oracle) on Industry standard platforms of IBM and Sun for large hospitals in the country and for Enterprise clients in BFSI, Oil & Gas, Government, Utilities and Corporate sector.
• Responsible for the large scale technology delivery in Govt/Oil Gas/Telco/BFSI environments.
• Final responsibility to partner and collaborate across partners and organization to optimize outcomes.
• Responsible to evaluate and identify appropriate technologies for delivering the company's services.
• To act as a sparring partner for the product department in assessing the technical feasibility of their product ideas and proposing ideas from a technology perspective.
• Responsible to lead and develop products, including the design/development of proof-of-concepts and implementation of designed products.
• Responsible to ensure that team learning and shape technical opportunities by white paper development, capability briefings, supporting technical presentations to clients, and technical writing in support of proposal efforts.
• Provide solution support to sell IT services, including Software Integration, Software Development, IT Security, Administration, Open Source Technologies and Program/Project Administration.
• Responsible for each high value client collaborate with all appropriate internal parties to help define client technical goals, develop innovative solutions, set technical objectives, develop plans and timelines, and monitor ongoing technical delivery to ensure effective project/s execution.
• Responsible to provide ongoing and high-level advisory technical services to clients and prospective clients.
• Develop strategy, process and service delivery objectives and best-practices for the engineering team.
• Develop and communicate organizational objectives; inspire and motivate team members to achieve results.
• Build organizational talent by creating a learning environment that ensures employees realize their highest potential.
• Collaborate with other Management Team members, Project and/or Client Management staff, and/or other management to develop and implement systems and processes to monitor, ensure, and improve technical delivery and client satisfaction. Includes ensuring technical milestones are achieved on-time and within budget.
• Liaison as a key member of the business development team to drive overall strategy.
• Support product managers in building business case and product pricing models.
Key Profile: Developed market for value added technological products like Network Management solutions of Paradyne and other existing wide area networking (WAN) products to increase the value added revenue.
• Led the sales team and 20-25 Major Account Managers for handling enterprise accounts, involved in establishing OEM tie-ups & Paradyne and achieving sustainable market leadership position for respective wide area networking (WAN) product group in Indian market.
• Involved in promoting the latest products and solutions to customers, expanding the New Enterprise customer base in India and ensuring business growth & development.
• Responsible for understanding customer requirements; specifications and designing, integrating & implementing customized solutions in coordination with internal product groups & product organizations.
Achievements:
• Established joint venture partnership with AT&T Paradyne (Paradyne) and salvaged the ailing division of networking unit.
• Participated in Telecom Research Center (TRC later TEC) technical approval process of all WAN products.
• Effectively attained 21% market share in the first year and became the market leader (Codex).
Key Profile: Steered data communications activities including production, channel management, PR relations, and brand promotions, QA & QC including business development & establishing OEM channels.
• Identified business opportunities, established dealer channel and direct sales operations; maintained P&L of solutions / product business.
• Identified IT related issues faced by the customers, designed & sold different WAN solutions and involved in OEM evaluation of different OEM products and Networking applications.
• Liaised with financial institutions and banks for securing term-loans & working capital limits and maintained strategic relations with distributors and key clients.
• Conducted benchmarking tests, provided customer support during implementation & post-implementation stages and imparted trainings on various products for the sales team.
• Modified software in the WAN equipment as per requirements of Telecom Regulatory/Licensing Authority.
Achievements:
• Pivotal in strategic tie-up with NYNEX (Bell Labs subsidiary) in the first phase of Cellular & Paging services operations in India; Company won paging services for many states in India.
• Established a new production facility at Bhiwadi, Rajasthan including QA & QC set-up for WAN equipment.
• Spearheaded business for ARE (subsidiary of Racal Milego) WAN solutions across India and attained business worth Rs. 5 crores.
• Coordinated with the technology collaborator (RACAL Milego) on sourcing the SKD / CKD kits of WAN equipment on competitive pricing, ensuring profitability.
• Coordinated the product approval with the Telecom authority of the country and also modified software in the WAN equipment as per requirements of Telecom Regulatory / Licensing authority.
Key Profile: Involved in coordinating all benchmarking evaluations, preparing proposals, providing technical consulting of solutions and presenting business cases & solutions to Corporate.
• Designed WAN solutions for prospective customers, participated in NICNET development and handled business of key accounts in the Northern region.
• Delivered presentation on company’s offering in various industry related forums, provided service support to various distributor channels and identified new areas of opportunities to attain targets.
• Steered activities in the QA dept. of the factory, coordinated the product technical approval with the Telecom authority (TEC/TRC) of India.
Key Profile: Involved in implementing WAN solutions, assisting Service dept. and developing Modem/MUX/Concentrator prototypes.
• Acted as the Lead Engineer in new product development (using Rockwell technology)
• Core Team member in developing various WAN products (Modems, electronic telex and tele printer)
• Developed prototypes, conducted field trials of the developed products
• Collated feedbacks from the market and sales teams across India to work on subsequent patches and product improvements.
Software engineering
M.S in Electronics with 67%
