Ver Eriel James Umali, Customer Service Representative

Ver Eriel James Umali

Customer Service Representative

TELUS International Philippines

Location
United Arab Emirates
Education
Bachelor's degree, Communications
Experience
0 years, 10 Months

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Work Experience

Total years of experience :0 years, 10 Months

Customer Service Representative at TELUS International Philippines
  • Philippines
  • May 2016 to February 2017

-Responds to customer inquiries and concerns in an accurate and timely manner.
-Utilize resources and administrative tools to deliver excellent customer support.
-Identify sources of issues as wells as trends and reports this to the management in order to facilitate collaboration within the team.
-Participates in developing better service to existing and incoming customers.

Education

Bachelor's degree, Communications
  • at Saint Louis University
  • January 2016

Specialties & Skills

Customer Service
Web Services
Computer Skills
Journalism
Research
Computer Literate (Microsoft Office, Powerpoint, Publisher)
Familiar with web-based services and how customers make payments online
Experienced in News Writing, Creative Writing, and Script Writing
Can read and write basic Hangeul
Proficient Researcher

Languages

English
Expert
Filipino
Native Speaker

Training and Certifications

CARE Basics Training for CE OFF QUEUE Wave 21 (Training)
Training Institute:
TELUS International Philippines
Date Attended:
May 2016

Hobbies

  • Chorale Singing
    -Virtuoso Singers / School of Humanities Chorale Member 2010-2014 -Saint Louis University GLEE CLUB Member April-September 2014
  • Feature Writing
    -Sampuso Publication of Saint Louis University Feature Editor 2011 -20th Mass Communications STAR AWARDS 2013 Best Newspaper 2013