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Veronica Torres, Lead Associate

Veronica Torres

Lead Associate

Teletech

Location
United Arab Emirates - Abu Dhabi
Education
High school or equivalent, Bachelor of Secondary Education
Experience
6 years, 11 Months

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Work Experience

Total years of experience :6 years, 11 Months

Lead Associate at Teletech
  • Philippines - Quezon City
  • September 2018 to December 2023
Customer Service Representative at The Results Companies
  • Philippines - Pasig City
  • November 2016 to May 2018

Handled more than 50 calls a day in resolving the customer's concern relating to billing issues, troubleshooting and retention.

Education

High school or equivalent, Bachelor of Secondary Education
  • at The National Teachers College
  • March 2016

I have completed the second year of my Bachelor of Secondary Education majoring in English at The National Teachers College.

Specialties & Skills

Proactivity
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Leadership
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Adaptability
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Organizational Skills
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Customer Service
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Computer Literate
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Multi-tasking
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Customer Service
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Adaptability
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Good communication
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Proactive approach
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Languages

English
Expert

Hobbies

  • Watching Documentaries
    One of the lead associate who act as a team leader for several times. Received monthly award as the top and most improved coach/support. Recognize as Performance Awardee on 21st of October 2023.