Assistant Store Manager
SilverGate
Total years of experience :18 years, 5 Months
Key Results:
Led startup and grand opening of Silver Gate. Exceeded sales and profit goals by up to 8% and 12%, respectively, from first year of opening and in each ensuing year.
Elevated Silver Gate in sales (2012) out of 58 locations in region, setting new year-end sales record of $12M.
Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district.
Researched and developed innovative sale technique.
Ensure sales are delivered to plan levels and payroll budget is maintained
Ensure store standards and sales processes are consistently maintained at all times
Ensure communication is effective throughout the store and back to the band team
Manage a team including: in store training, recruitment, motivation, coaching, development, disciplinary and performance appraisals
Provide motivation and recognition of the team
Ensure store is fully compliant administratively and procedurally accordingly to company guidelines and deadlines.
Ensure accurate account of all Cash Handling and Banking procedures according to standard rules and best practices
Responsible for weekly/daily analysis of commercial reports and implementation of action plans where necessary
Manage manpower planning according to the needs of the Business
Managed a team of 59 members
Prepared daily schedule, sock availability, purchase orders management and sales reports by brand and subcategory
Assisting our customer by providing updates on new products and future events
Dealt directly with customers either by telephone, electronically or face to face
Kept records of customer interactions and transactions
Ensured company’s guidelines are followed
Handled customers complaints and ensured satisfaction
Prepared daily schedule, sock availability, purchase orders management and sales reports by brand and subcategory
Managed a team of up to 50 people
Supervised the staff with respect to their personal grooming, conduct during working hours, customer service and product knowledge
Respond promptly to customer inquiries
Monitoring staff performance with respect to customer service
Divided sales targets to staff according to their experience and abilities
Trained staff on product knowledge
Motivated and coached 31 staff members to achieve sales targets
Ensured stock availability on daily basis
