ADMINISTRATOR / SECRETARY
AL DANA HOSPITALITIES
Total years of experience :7 years, 3 Months
Read and reply to e-mails
Draft letters
Customer Service
Answer phone calls
Providing professional customer service to all customer as express service is required
Update customers on held shipments upon arrival into the country as per Qatar Customs rules
Call centre
Collect paperworks and obtaining ICT (Information Communication and Technology)& MOI (Ministry Of Interior) approvals on behalf of customers, hence generating revenue for the company
Communicating with our Dubai Hub for ICT road shipments which are on hold and the approved shipments that needs to be moved
Assisting customers on the procedures of obtaining approvals and possible options to enable smooth clearance
Maintain an excel sheet to be able to follow up with customers on the pending shipments held for approvals in customs that needs to be cleared
Answer to enquiries for incoming shipments prior to arrival in the country
Maintaining team work to achieve goals set by the department
= Promote / selling company products and account opening
Updating database and housing list in a daily basis for resignations, terminations and in coming crew.
Attending to phone calls and crew mass in the office
Drafting move letters and send to CEO’s office for response
Inform crew and make follow up on maintenance and move requests
Liaise with Maintenance Team Leaders of any maintenance issues on behalf of crew members.
Read and reply to e-mails
Order for stocks for incoming crew
Make roster, leave plans and time sheet for the department
Liaise with Pest Control Supervisor and make a roster for Housing officers to attend to the treatment in various buildings
Create of new accommodation in database
Delivering customer service
Filling of purchase orders, invoices and CEO’s letters
Supervising (QAS) Ground Handling Agent for Qatar Airways at Check-in, Gates, Transfers and Boarding gates
Order and monitor meals for flights
Re-route passengers with connection issues by making alternative booking flights in AMADEUS
Offer compensations to Denied Boarding Passengers
Liaise with out stations for smooth handling of our flights
Be fully aware of all products and services for each cabin
Transfers
Ensure highest standard of customer service is delivered to all customers and pro-actively identify customer needs
Gate Lead: supervising gate operations to assist with OTP and printing of paperwork for the flight
Manage disruptions and delays with tact and diplomacy
Check in customers using SHARES, DCS and AMADEUS ensuring that all documentation is correct including passport and visas
Ask security questions at check in areas and alert security
Flight monitoring:
Monitoring flights in SHARES to ensure catering is at optimal levels
Comply to flights closure procedures
Release seats on flights to ensure availability for self service and main bank check-in
Communicate any operational changes to the customer service team
Investigate of any check-in or system errors
Pre-flight control
Manifesting of flights for different airlines
South African Airlines, Swiss Airlines, Air France, Air Mauritius, Astral Aviation, East African Safaris, Qatar Airways & Brussels Airlines
Typing Airway Bills
Import rotation as per manifest
Arriving of flights as per airline
Delivery of goods in the various systems as per airline
Making transfer manifest to different airlines
Customer service
Checking Airway Bills have passed all that is required for shipping
Checking goods have been screened and properly labelled
Sending telexes for communication with load control and airlines
CERTIFICATE OF SPANISH LANGUAGE
MS-WORD, MS-EXCEL,MS-WINDOWS AND INTRODUCTION TO MS-DOS
