victoria thewlis

• Overseeing the start-up of a new business. Created business plan, 12 months forecast and ROI evaluation.
• Designed website, created all social media pages for key marketing tools. Implemented all software and created spread sheets for finance tracking and personnel files. Drafting of employment contracts and other relevant labour requirements.
• Locating workshop and finalising EJARI application. Applying for all licensing & visa requirements. Establishing all commodity set up, such as DEWA & Etisalat.
• Working closely with the Production Manager to establish cliental list and build company portfolio.
• Site visits to quality check work and network with store managers.
• All general administrative tasks, interviewing and recruiting of the personnel. Managing and overseeing production of work and staff, to ensure high standard of output.

Responsible for efficient team management within the Maritime Security department, ensuring that appropriate processes and procedures are in place and constantly adhered to.
Supporting the senior management team to develop the Maritime Security business, both operationally and commercially, and to provide leadership and management to the administration team to ensure efficient running of operations
Manage workload and priorities to ensure the smooth running of all Maritime operations including commercial and compliance activities
Manage, process and prepare financial data for the Director, Maritime Security and co-ordinate monthly management reports
Assist senior management with business continuity plans and facilitate and present key administrative initiatives and process improvements to department and/or senior management
Coordinate the departmental internal and external audit for ISO 9001 and ISO PAS 28007
Develop Business Development with client management and other commercial activities including client contracts
Preparation of transit personnel statistics for group dissemination
Develop work processes to improve project work flows and develop employee guidelines, contracts and recruitment processes
A team of 5 Watch keepers report directly to myself- responsible for training packages, development, performance, annual reviews and observing day to day duties
Promoted from Operations coordinator to Senior Operations Executive within 18 months
As an operations coordinator I was responsible for the HR duties for over 100 personnel; including recruitment (interview and selection processes). Submitting, checking and filing deployment paperwork, keeping track of all documentation, ensuring all paperwork is in date and relevant. Issuing contracts, ensuring all compliance standards are maintained
Responsible for the deployment and tracking of all personnel when posted overseas. Keeping regular contact to ensure safety, wellbeing and needs were met for all employees
Exposure to working with and building relationships with worldwide offices, including China, South Korea, Japan and Singapore

6 week intensive training course covering all aspects of customer service, safety & security and first aid skills
Business class cabin crew, responsible for the safety and welfare requirements of all passengers on board
Working with a team to deliver excellent customer service to all passengers
Multi-tasking to ensure a smooth and efficiently run cabin and preparing for services
Handling all customer grievances and comments courteously and professionally
Maintaining a professional image whilst representing the company
Making announcement on behalf of the captain, answering relevant passenger queries
Administering first aid in an emergency situation
Responsible for duty free sales and paperwork

General office admin and reception duties
Hotel and travel arrangements
Directing correspondence mail
Directing phone calls to appropriate departments
Receiving C.V’S and distributing to the recruitment agent in relevant field
Administering all the matters under the Establishment for the free and smooth functioning of the system effectively, and efficiently and without default to obtain the maximum results

• General administration and support work
• Promoted to Personal Assistant to MD
• Diary management, directing calls, arranging of meeting and board rooms
• Assisting with various projects and liaising with other departments
• Site visits, in store training, organising of large training programmes