Chief Operating Officer
Intone Networks
Total years of experience :29 years, 11 Months
A brief introduction about our Intone networks a New Jersey based firm, Intone Networks has expertise in the development of p o r t a l s, c u s to m s o f t w a r e s o l u t i o n s, e - co m m e r c e applications, business application and automation software and online applications supporting business-to-business collaborations. We work across a range of technologies and our team has significant experience in web based application development, ERP solutions, database-driven systems, mobile application development, and large content managed websites.
The company is into Software Development, Mobility Solutions, Quality Assurance and Control, Staffing Solutions, Managed Services and Recruitment Services, with presence in USA, India, Europe, U.A.E, and Singapore and has a workforce of over 700 people and a group turnover of over US$ 50 million. With its head office in New Jersey, USA and an offshore center in Hyderabad, India it has the required infrastructure in place to provide clients with high class technical services.
As chief operations officer; oversee to the operations of (3) entities viz Citizens Alliance (CA) aims to create sustainable impact at scale by improving last-mile delivery and enhancing community engagement in governance; Citizens for Better India (CFBI) aims to improve quality of life of deprived communities through targeted interventions at the grassroots; and Citizens Venture for Sustainable Solutions (CVSS) aims to build new capacities for bridging critical demand gaps in the development sector.
Our projects on-going with NSDC (National Skill Development Corporation) for different modules being (a) Placements - wherein activities are development of placement portal (skillkonnect.in); Call Center Scripts preparation, (b) Sector skill council’s engagement; identifying SPOCS to coordinate placement activities, (c) Pitching with HR agencies, creating database from 125 districts
Achievements made SkillKonnect.in domain made live by interim portal; 2000 profile matches; 486 Local level employers (SMEs) were approached in coordination with District Program Officers and Operations team: Collated a demand of 3500+ vacancies; 300 HR agencies successfully contacted and verified. Demand collation from 10 HR agencies: 2508; NSDC affiliated Training Centers physically verified 1193; along with 12 Awareness Camps, 10 Stall Setups 21 guest lectures and 9 events conducted. DHUN-A Beat for Skill event in Mumbai organized a pan India band competition to find the voice of NSDC’s skill development project where 10 finalists participated out of 211. (dhun.co.in)
Initiating activities in the domains of Sanitation and Education; have started to construct toilets (IHHLS) in the village of Dahej, under CFBI for the Client
Operations: Setting up SOPs for operations, implementation and ensuring complete adherence, Implementation of new processes in business. Develop, establish, and direct execution of operating policies to support overall company policies and objectives. Build a process driven organization that can lead to efficiency in services, cost reduction, quality of delivery and that can build the base for future ramp up. To cohesively work with senior management in building a team to head key functions with good operational capabilities and domain strengths
Finance: To set up efficient monitoring & control systems and demonstrating all possibilities of creating high degree of cost consciousness. Direct company operations to meet budget and financial goals.
Legal: To ensure in strengthening legal framework to ensure the provision of quality service is consistent with applicable government laws/regulations and corporate policies/guidelines/standards, regulatory compliance strategies, policies & procedures
HR: To partner with HR team in driving and instilling a performance driven culture amongst the people. Aligning Business operating plans with Human Resources Planning strategies and ensures in promoting & developing right talent are in place to meet the business needs and objectives.
Admin: Align the admin and facilities operations with company day to day needs.
My role as Head Operations, for the State’s of Andhra Pradesh and Telangana overseeing to Emergency Management Services of 108 operation's, serving people of both states while maintaining service levels to meet the emergency demand, involving running and monitoring all departments within EMS division, comprising Manpower Management of 5000 across 23 Districts, and a Fleet of 850+ Ambulances with Fleet Management (Spares, Repairs & Maintenance), Supply Chain management of Medicines and Consumables, Logistics planning for Ambulances within 23 Districts, Office Administration at Districts level and Head Office, monitoring and managing budgets, oversee budgets allocation, control Profit and Loss for each department heads, granting budget approvals, Oversee to administrative departments HR/Finance/Legal/Admin and 24/7 EMS 108 Call Center Operations (3 Shifts) of 250 Agents, Team Leads, Managers, Liaoning government Health Departments, maintaining relations at top levels in the Commissioner of Family Welfare and Secretariat for both the states operating under PPP model for Andhra Pradesh and Telangana respectively. Planning and developing new projects proposals as part of developing new verticals to improvise services.
Achievements’: been able to improve and reduce the ambulances maintenance and equipment costs, saved lakhs of rupees on tires procurement and maintenance with proper monitoring
108 Calls - Improved calls quality, through introduction of interim monthly trainings with emphasis on Customer Experience to the Agents, resulting in attending to 22000 calls in a quarter with an AHT in 183 seconds, and 99% call response efficiency.
Improved Team spirit and Morale of Employees, conducted different events to encourage bonding and sharing of best practices. Awarding the best performers
Been able to increase trips per day and helped serve daily 2000 Emergencies (AP) and 1500 Emergencies (TS) with 8% increase from previous quarters.
My role as Head of Department for Agronomy, Transport and Security departments at MSIL which produces Sugar at 3000 TCD, and Distillery with output of 30KLPD involve managing the day to day activities within the three departments, Oversee to each projects requirement, Managing People, Logistics, Supply Chain, Fleet Management, Warehouse Management, Company assets (Equipments) and their respective job assignments and allocation for day to day operations. Complete control on department budgets assigned, monitor and review Profit and Loss for each department expenses Vs. budget allotted to each. Brought about 25% reduction on parts, maintenance costs, repairs and fuel costs with continuous monitoring and evaluation of best practices to bring change in utilization of resources.
Agriculture Dept:
Planning day to day Agriculture division operational activities to increase Out-Growers for Sugar Cane production to meet the Plant daily demand of 3000 TCD
Planning & Marketing Agriculture services from providing plough operations to Seed Cane delivery to farmers
Developing Marketing Plans for the regions (villages/districts) within Busoga to increase Sugar Cane Out-Growers and Sugar Cane production, Creating awareness about Sugar Cane Production and the financial Loan Services that are available to the farmers) by conducting Field Meetings with Farmers.
Overseeing to Agriculture department staff comprising of Administrative, Agriculture Field Officers, and Agriculture Field Labor with respective day to day operations, administration. Processing & authorizing Sugar Cane Supply permits for New & Old permits for supply of Sugar Cane to Farmers and Transport permits to Transporters
Transport Dept:
looking into supply chain & logistics management and for raw materials Lime Bags 50kgs and finished goods (Sugar)bags packaged in 25Kgs and 50Kgs bags and distributed to various dealer networks,
Planning day to day supply operations of Sugar Cane from the fields within a radius of 150 kms; dealing with private transporters & company transport management of Supply chain and logistics.
Planning Transport division operation activities (Management of People, Equipment assignment, allocation of resources drivers/fuel/maintenance of Equipment / Department Budgets), Workshop management, & Inventory management of spares.
Planning daily & conducting meetings with Transport in-charge and Chief Mechanics on day to day progress of jobs; planning job orders and people assignment; Planning logistics management: routes assignment, job assignments for drivers and equipments (Trucks, Tractors, Farm Accessories, Sugar cane/Seed Cane Transport) day to day operations of Supply Chain Management
Security Dept:
Plan the Security division activities (For Internal Security department activities, and Field Security operations for Out-Growers Sugar Cane security on loans given, along with recovery of loans given out to farmers);
Complete responsibility for all three Agriculture/Transport/Security department’s full activities pertaining to Staff (comprising of Local & Non-Local employees), assets (Equipments, Trucks, Tractors) and overseeing to company (13) District Offices and collection centers day to day operations.
Discussing operational issues with other Heads of Departments; communicating any needs to them working with other teams to make sure the operations run smoothly.
Providing feedback to the GM (Production) and GM Technical) for any issues or concerns that needs to be addressed.
My role to oversee large transportation projects being handled at Saudi Cement Co. for the supply of raw materials transport from different quarries to the plant, handling all the operations of Logistics, Supply Chain Management and Fleet management of 700+ trucks, heavy equipment, personnel with a company turnover of 7 million Saudi Riyals per month on transport projects. With efficient monitoring was able to save the company lot of on vehicle repairs, fuel and maintenance cost to the company. Able to bring about 20% improvements on trucks movement resulting more trips and increase in generating extra revenues to the company by 24%
Achievements:
Developed a new Asphalt Road 12’ wide for 25Km for better logistics to increase better run of 50 tonner trucks and heavy equipment around the quarry area
Constructed a New Workshop 90 meters wide x 60 meters length for automobile 2nd servicing and repairs Workshop to distribute work load from Main Workshop and to increase turn-around time of vehicles at Workshop
Developed New Strategies and streamlined the processes to achieve smooth work flow of operations
(Ex: - Initiated 24-HR Shift System for Transport Projects to enhance the production output, for Trucks Maintenance/Service - initiated 24 hour service for trucks to increase the turn-around, decrease down-time, designed the complete schedule for both - Manpower Assignment, Trucks Assignment)
Developed Training Programs for Drivers - Designed Safety measures and Precautions Procedures Manual
Designed New Trip Incentive Schemes for Drivers to attain better production and to boost the morale of drivers to achieve higher trip targets
To oversee the complete day to day business functions of Project Operations -Defining project scope, goals, and deliverables in collaboration with senior management
Managing People - Effectively communicating project expectations to team members and stake holders, Estimate the resources and people needed to achieve day to day project goals, Determine and assess the resources need during project cycle. Identifying and resolving issues within the project team and project dependencies, Coaching, Mentoring, Motivating team members
Drafting Budget Proposals Quarterly to senior management
Plan and schedule project timelines, milestones and tracking the progress, developing required documents, progress reports and presentations.
Building, developing business relationships with Clients, Vendors vital for the success of the project
Managing all aspects of the project management office with associated coordination and reporting and developing processes and procedures
Oversee to Workshop Management - Manage and Motivate all service staff and personnel, ensuring adequate staff to perform the jobs, facilitating orientation for new employees in collaboration with Supervisor, facilitate training and development, Ensuring adequate tools and spare parts (Inventory) are present, coordinating with Purchase Department, Plan budgeting for each quarter, Planning and adjusting workloads of staff, Developed better Inventory Management system for Spare Parts Management for Workshop
My role to oversee construction residential projects Independent Duplex Housing Villa’s - (3BHK/4BHK),
Handled projects to the tune of 25 crores, with hands-on strategic management and operational over-sight of the company’s operations to provide streamlined operations to reduced operating costs, along with time, quality and contract administration
Achievements:
Able to deliver projects on time without any delays
Overseeing to project planning, budgeting and identification of resources
Creating teams and assigning responsibilities
Ensuring construction activities are in line with production timelines, Ensuring project work plans are in place and make revisions as and when necessary
Oversee to interiors finishing; fit-out/joinery works/gypsum partitions, wall linings, suspended ceilings
Coordinating all efforts of all parties the architects, consultants, contractors and laborers
Approved payments and invoices for Contractors/Vendors
Conducted site and project location visits, Monitored the construction activities and held meetings time to time with teams
Ensuring the project is strictly adhering to the guidelines and quality work is being performed
Oversee to service staff and personnel, coordinating with workshop manager with respect to workshop needs and day to day management.
As Team Lead the key areas of my job role and Achievements as mentioned below:
Taking In-bound Customer service calls for Retail Cards, resolving card issues, taking proactive decisions as required, provided excellent service as per the SOPS and consistently exceeded SLA’s.
Have been top performer in Sales of Bank Insurance products for Retail Cards
Led and Coached Teams; monitored the progress of the Trainees for Retail Cards
As team lead taken up monitoring responsibilities of the entire team in place of Manager
Played an active role and helped in the Team’s performance. Helping our Team to win more than Thrice as the “Team of the Quarter” for the entire Retail Cards
Have the honor of being the First person to complete 100 Sales within a month for the entire global Retail Cards Services.
Received many individual awards of appreciation for being the Top Performer for Retail Cards division
My key role and Achievements is charged with development and execution of:
Managed all aspects of the Marketing Mix comprising Communication / Product Promotion / Marketing / Advertising Media selection / Public Relations / Sales Programs / Consumer Awareness Programs
Product Design Analysis: Provided guidance in product design and packaging from the data acquired through market research and evaluation of incremental business opportunities
Design and leverage various types of custom/syndicated research to identify business building opportunities in the weights and measurements industry resulting in new product development
Support Category vision and Strategy development that translates into Brand positioning / Product Development/ Retail Distribution / Marketing & Promotional Programs
Ensure that Product Category Costs are readily understood relative to manufacturing and distribution footprint, raw material trends, design specifications and market alternatives
Business Performance Reporting & Monitoring - Prepared monthly budget variance analysis for all projections versus actual expenditures
Prepare and conduct industry and market level analysis
Directed marketing strategies, business development plans, promotional activities
Interacted directly with Customers at any given opportunity to develop Brand Positioning/identify Product Strategy/ Product development projects in-line with market data - data gathered from existing customers, wider market and competitors
MBA: Alabama A & M University, USA
M.A., Andhra University, India
B.Sc., Andhra University, India
